Jonathan Montes De Oca
Tampa
Summary
Knowledgeable Senior Customer Success Manager with strong background in fostering client relationships and ensuring satisfaction. Demonstrated aptitude in conflict resolution and high pressure environments as a host.
Overview
5
5
years of professional experience
Work History
Senior Customer Success Manager
Transform Solar
06.2023 - Current
- Analyzed customer feedback to drive improvements in products and services, enhancing user experience.
- Collaborated with sales teams to identify upsell opportunities, contributing to revenue growth through existing accounts.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Worked as a project manager and marketing assistant.
Host
Mi Carreta Restaurant and Bakery
08.2025 - 10.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Coordinated with kitchen and service staff to enhance guest experience.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Administrative Assistant/IT Support
AIM Pest Control LLC
01.2022 - 01.2023
- Prepare and manage invoices, letters, service contracts, financial statements, and other business related documents, using word processing, spreadsheet, or database software.
- Schedule pest control appointments and tent fumigations.
- Coordinate appointments, meetings and conferences for management staff.
- Calculate property sizes using plot plans and produce project bids.
- Communicate preparation instructions and treatment details with clients, vendors, and subcontracting companies.
- Market company services and competitive prices on social media through photographs and advertisements.
- Provide assistance in the use of personal computer hardware, software, tablet, and related accessories.
- Set up and configure desktop computers, iPads, phones, and user accounts.
- Install and update software, repair and maintain hardware.
- Test and troubleshoot programs, diagnose problems, and implement corrective procedures.
Sales Advisor
Best Buy
10.2021 - 12.2021
- Greet customers and offer assistance in finding requested items, helping boost customer satisfaction and retention.
- Develop customized sales techniques to successfully sell and upsell services to new and existing clients.
- Demonstrate product features to align with customer needs.
- Calculate pricing, apply discounts and collect payments to process transactions.
- Stay up-to-date on latest trends in sales promotions, product updates and service changes.
- Restock shelves with latest merchandise and change signage to promote special items.
- Keep calm and apply strong problem-solving and interpersonal skills to resolve conflicts.
- Follow company policies, rules and procedures to promote company goals and maintain safety.
Education
Associate in Science (AS) - Web Design
Hillsborough Community College
Tampa, FL05-2026
Associate of Arts - Computer Science
Hillsborough Community College
Tampa, FL12-2019
Skills
- Verbal & Written Communication
- Time Management
- Customer Advocacy
- Detail Oriented
- Web Development
- Microsoft Office
Languages
English - Fluent
Spanish - Fluent
Timeline
Host
Mi Carreta Restaurant and Bakery
08.2025 - 10.2025
Senior Customer Success Manager
Transform Solar
06.2023 - Current
Administrative Assistant/IT Support
AIM Pest Control LLC
01.2022 - 01.2023
Sales Advisor
Best Buy
10.2021 - 12.2021
Associate of Arts - Computer Science
Hillsborough Community College
Associate in Science (AS) - Web Design
Hillsborough Community College