Jonathan Montoya
Summary
Highly motivated brand advocate with extensive customer service and sales experience. Detail-oriented Retail Merchandiser, talented in monitoring inventory levels and predicting product demand. Skillful in creatively conceptualizing and building an artistic framework around any given assignment. Goal-oriented individual, versed in greeting a high volume of guests, and driven by a refined fashion sense. Cultivating long-standing and loyal client relationships through exemplary knowledge and attentiveness. Positive and respectful educator, talented in filling, facing, and organizing products, to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings, with strengths in inventory management and guest services. Outgoing Volunteer supporter, helping non-profit organizations with daily tasks and needs. Passionate about the cause, I work diligently to accomplish a measurable impact and positive influence on the community.
Overview
9
9
years of professional experience
Work History
Advisor
Equinox Gym
04.2023 - 09.2025
- Conducted facility tours to highlight membership benefits and features.
- Developed marketing strategies to effectively promote memberships and services.
- Trained sales staff on product knowledge, sales techniques, and membership offerings.
- Analyzed sales data to identify trends and recommend improvements for performance.
- Organized community events to enhance member engagement and participation.
- Performed administrative tasks including filing, scheduling, and appointment booking.
- Generated monthly reports detailing sales performance metrics for review.
- Maintained accurate records of all sales activities, including contacts and transactions.
- Assisted members enroll in personalized training sessions with specialized instructors. As well as booking spots in our hourly class schedules for Cycling, Pilates, Yoga, Barre, and signature body Sculpting workouts.
FT Educator and Visual Merchandiser
Lululemon
04.2023 - 06.2025
- Actively lead by example, and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
- Ensuring all guests receive a quality in-store experience. Overseeing and providing technical product education that articulates the value of the product and brand to meet the unique needs of each guest. Driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.
- Delivered product knowledge sessions to educate staff and guests.
- Assisted in opening locations and relocating in Austin, TX, San Antonio, TX, and Tyler, TX.
- Acted as right hand to the Merchandise Lead, in which I was able to impact efficiency and creativity that have been recognized throughout the company and shared among other locations for improvement.
- Creating higher standards in all aspects of the business, from visuals, front of store, and back of store operational expectations.
Petcare Specialist
Petsmart
01.2025 - 09.2025
- Managed inventory levels of supplies, ensuring adequate stock is always maintained.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
- Provided advice on proper care for various types of pets based on breed type, size, and age. As well as training techniques.
Product Operations Specialist
Sephora
04.2023 - 09.2024
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained detailed records of product versions and changes over time.
- Traced missing material and shipments through vendor and customer communications.
- Managed inventory levels by monitoring stock levels regularly, created user stories, received incoming shipments, and reviewed contents.
Product Operations Lead
Lululemon
08.2023 - 02.2024
- Responsible for leading inventory shifts, overseeing all back-of-house (BOH) product operations, and ensuring both the floor and BOH are stocked and well-organized. Providing input to team member performance evaluations, recommendations for store hiring decisions, and acting as Supervisor on Duty (SOD) while leading inventory shifts. Also overseeing and delivering a world-class guest (i.e., customer) experience when scheduled to work on the floor.
- Uphold consistent inventory accuracy and controls in-store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment. A natural problem solver and analytical thinker possesses the ability to identify issues, evaluate solutions, and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
- Established goals, objectives, and metrics for product operations team members.
- Identified potential risks in the product life cycle and created contingency plans accordingly.
- Monitored the progress of product launches and coordinated resources across multiple departments to ensure the timely completion of projects.
- Evaluated current operational processes for efficiency and effectiveness, making changes as necessary.
- Hired and onboarded team members to meet immediate and expected demand.
Guest Experience Leader
Lululemon
08.2023 - 02.2024
- Educated guests on brand values and product benefits to enhance understanding.
- Participated in community events to strengthen brand connections with guests.
- Coordinated interdepartmental efforts to maximize operational efficiency.
- Monitored staff performance, providing constructive feedback for continuous improvement.
- Analyzed guest feedback surveys to identify opportunities for facility enhancement.
Sales, Merchandise, Cashier, Footwear Lead
Under Armour
08.2021 - 01.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped guests locate products and checked the store system for merchandise at other sites.
- Going above and beyond, answering guest questions regarding sizing, accessories, and function.
- Implemented up-selling strategies, such as recommending accessories and complementary purchases, to boost revenue.
Residential Life and Housing Supervisor
Tyler Junior College
08.2019 - 05.2022
- Inspected properties daily and reviewed cameras.
- Managed, scheduled, and coordinated office functions.
- Oversaw receiving and organizing correspondence, answering, and forwarding calls and emails.
Busser, Host, Server, Bartender, FOH/BOH Manager
54 Street Bar and Grill
10.2016 - 10.2021
- Developed excellent relationships with managers and fellow team members to support team success and a positive work environment.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
Top Seller, Cash and Sales Lead
Bath & Body Works
08.2019 - 08.2021
- Greeted guests and helped with product questions, selections, purchases, and joining reward programs.
- Performed store opening, closing, and shift-change actions, and kept accurate shift-change logs.
Senior Sales Advisor
H&M Hennes & Mauritz
08.2019 - 08.2021
- Cross-trained in different departments to best support the team during peak periods.
- Helped a large volume of guests every day with a positive attitude and a focus on guest satisfaction.
Sales Associate
Racquet & Jog
08.2019 - 08.2020
- Logged reports, expenses, receipts, and sales documents into a digital database.
- Arranged new merchandise with signage and appealing displays to encourage guest sales and move overstock items.
- Incorporate technology resources to assist customers in locating and selecting items.
Lifeguard
Aquatica Pool Management
01.2017 - 10.2018
- Learned and maintained proficiency in first responder skills, such as First Aid and CPR, to offer individuals in distress optimal support.
- Filled out incident and accident reports, and submitted them to the supervisor.
Education
Bachelor of Science - Biology
Texas State University
San Marcos, TX05-2027
Associate of Arts -
Tyler Junior College
Troup, TX12.2020
Associate of Arts -
Brookhaven Community College
Carrollton, TX2018
Skills
- First Aid CPR AED (American Heart Association) Since 2012
- CareerSafe Safety Awareness (OSHA)
Timeline
Petcare Specialist
Petsmart
01.2025 - 09.2025
Product Operations Lead
Lululemon
08.2023 - 02.2024
Guest Experience Leader
Lululemon
08.2023 - 02.2024
Advisor
Equinox Gym
04.2023 - 09.2025
FT Educator and Visual Merchandiser
Lululemon
04.2023 - 06.2025
Product Operations Specialist
Sephora
04.2023 - 09.2024
Sales, Merchandise, Cashier, Footwear Lead
Under Armour
08.2021 - 01.2023
Residential Life and Housing Supervisor
Tyler Junior College
08.2019 - 05.2022
Top Seller, Cash and Sales Lead
Bath & Body Works
08.2019 - 08.2021
Senior Sales Advisor
H&M Hennes & Mauritz
08.2019 - 08.2021
Sales Associate
Racquet & Jog
08.2019 - 08.2020
Lifeguard
Aquatica Pool Management
01.2017 - 10.2018
Busser, Host, Server, Bartender, FOH/BOH Manager
54 Street Bar and Grill
10.2016 - 10.2021
Bachelor of Science - Biology
Texas State University
Associate of Arts -
Tyler Junior College
Associate of Arts -
Brookhaven Community College
Similar Profiles
Renee DominiqueRenee Dominique
Shop Associate at Equinox GymShop Associate at Equinox Gym
Ana NataleAna Natale
Massage Therapist at Equinox GymMassage Therapist at Equinox Gym
Taylor MckinnonTaylor Mckinnon
Licensed Massage Therapist at Equinox GymLicensed Massage Therapist at Equinox Gym
Jair KellmanJair Kellman
Maintenance Technician at Equinox GymMaintenance Technician at Equinox Gym
Barialai HassanzaiBarialai Hassanzai
Advisor at Integration HelpAdvisor at Integration Help