JONATHAN MONTUFAR
Summary
Knowledgeable and dedicated customer service professional with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and pursues opportunities to learn new skills and contribute to company success.
Overview
12
12
years of professional experience
Work History
SERVICE ADVISOR
OXNARD MAZDA
12.2021 - 04.2024
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Managed multiple priorities simultaneously while maintaining strong attention to detail.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
SERVICE ADVISOR
SIMI VALLEY TOYOTA
04.2021 - 12.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Explained estimates and determined repair timelines to manage customer expectations.
SERVICE ADVISOR
GALPIN FORD
12.2019 - 08.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide excellent customer service.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
PARTS SALES MANAGER
AUTOZONE
06.2015 - 08.2019
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Reduced financial discrepancies by managing inventory, damaged goods and backorders.
- Provided timely, insightful and accurate reports to upper management.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Achieved established KPI for company, regional team and store performance through teamwork and focus on customers.
BODY SHOP APPRENTICE
NEXT AUTO BODY
08.2012 - 12.2014
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Gained exposure to different departments, broadening understanding of business operations.
Education
High School Diploma -
SANTA SUSANA HIGH SCHOOL
Simi Valley, CA06.2013
Skills
- Customer Service
- Store Management
- Account Management
- Multitasking and Organization
- Attention to Detail
- Listening Skills
- Warranty Claims Process Management
- Inventory Management
- Strong Work Ethic
- Computer Skills
- Critical Thinking
- Problem-solving abilities
Assessments
- CUSTOMER FOCUS & ORIENTATION, (EXPERT)
- ATTENTION TO DETAIL, (HIGHLY PROFICIENT)
- SCHEDULING, (PROFICIENT)
- DATA ANALYSIS, (PROFICIENT)
- PERSONALITY SALES FIT, (HIGHLY PROFICIENT)
- CUSTOMER SERVICE, (EXPERT)
- CUSTOMER FOCUS & ORIENTATION, (HIGHLY PROFICIENT)
- WORK STYLE: RELIABILITY, (HIGHLY PROFICIENT)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SERVICE ADVISOR
OXNARD MAZDA
12.2021 - 04.2024
SERVICE ADVISOR
SIMI VALLEY TOYOTA
04.2021 - 12.2021
SERVICE ADVISOR
GALPIN FORD
12.2019 - 08.2020
PARTS SALES MANAGER
AUTOZONE
06.2015 - 08.2019
BODY SHOP APPRENTICE
NEXT AUTO BODY
08.2012 - 12.2014
High School Diploma -
SANTA SUSANA HIGH SCHOOL