Jonathan Moody
Mount Vernon
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Command Center Coordinator
Transdev/Hudson Link
07.2019 - Current
- Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
- Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
- Collaborates with the local Transdev operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost and found items, service capacity and other needs.
- Make documentation in various data base systems, information on service incidents including accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
- Documents and refers disciplinary actions to Supervisor as directed by manager to include verbal counseling, written counseling, written work rule violation notices, etc.
- Documents and refers commendations to Manager.
- Resolves disputes and concerns raised by employees.
Customer Service Representative/Concierge
Million Air
01.2018 - 07.2019
- Greet customers in a friendly, professional manner.
- Complete knowledge of menu items and daily specials
- Abide by all standards established by the American National Standards Institute-Conference for Food Protection
- Provides timely feedback to the company regarding service failures or customer concerns.
- Monitor food supplies and order replacement items as needed.
- Communicate with customers and employees in person, and on phone.
- Operate in a professional environment, which included exposure to all types of weather conditions and direct contact with both moving and non-moving aircrafts.
- Assist in aircraft movement, placement, and storage as a wing walker.
- Fulfill pilot's service requests.
- Van runs-passengers and pilots
Retail Sales Representative
Advantage Solutions
10.2017 - 01.2018
- Develop key relationships with store and market managers.
- Delivers regular visibility and client contact to ensure proper product placement.
- Success is securing front end and main aisles presence of client products.
- You own analyzing business needs to identify grow opportunities.
- Develop sales plans to close sales gaps and deliver results.
Customer Service Representative
Signature Flight Support (HPN/Westchester Airport)
03.2017 - 08.2017
- Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele.
- Arranging services including hotel, catering, and ground transportation.
- Coordinating aircraft services, such as fuel and hangar storage.
- Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educating customers on available services, promotions and programs.
- Processing customer invoices.
- Answering customer questions and resolving issues as necessary.
Assistant Manager
Five Below
10.2016 - 02.2017
- Performs supervisory and administrative duties.
- Responsible for opening and closing store procedures.
- Assists in supervising, training, coaching, developing all associates.
- Reviews all corporate communications and reacts accordingly.
- Partners with supervisors or corporate office regarding store issues.
- Drives store sales and controls expenses.
- Assists in merchandising procedures.
- Responsible for cash handling procedures
- Authorizes register functions including post voids, returns and discounts.
Teller I
TD Bank
12.2015 - 07.2016
- Provided exceptional customer service by meeting all customer demands and inquiries.
- Generally, resolves problems independently while working along with other tellers as a team.
- Processes regular Teller transactions for customers including servicing customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments.
- Adheres to safe deposit box procedures/ operations and guidelines.
- Establish customer relationships by providing legendary Customer Service.
Dog & Cat Department Manager
PETCO
05.2011 - 07.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained detail and care of merchandise.
- Answered questions regarding store and products while maintaining knowledge of current sales and promotions.
- Conducted weekly walkthrough with General Manager to discuss all interior visual displays including store window presentation.
- Excelled in exceeding daily savings card application goals.
- Assisted customers in person and via telephone.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Ordered restocked in-store inventory every month and reviewed cash operation data to verify proper replenishment.
- Handled cash stock and inventory balances.
- Maintained a clean aquatics department.
- Educated customers and associates alike on maintenance and care for fish.
- Met sales goals and kept shrink under control.
Sales Leader
EXPRESS
03.2012 - 08.2012
- Ensures customers have consistent, quality experience within the store.
- Play a key role in coaching and motivating Associates.
- Help with goal awareness and maintaining a selling focus in the store.
- Greeting customers and understanding what they are searching for as well as suggesting products to drive sales.
- Maintaining a clean and organized department.
Assistant Manager
Spirit Halloween
08.2010 - 11.2010
- Assists the Store Manager in coordinating Store activities in order to achieve Store sales plan and profit.
- Provides leadership and support to the Store Associates in order to ensure that all aspects of Guest service are being provided.
- Effectively merchandises, signs and prices Store in accordance with Company guidelines.
- Trains and mentors Sales Associates using Company programs in order to achieve Company standards.
- Participates in motivating, counseling and coaching.
- Manages loss prevention techniques in order to reduce shrinkage.
- Assists Store Manager in completing all sales, personnel and inventory paperwork.
- Serves as back up to the Store Manager in the absence of the Store Manager.
Education
High School Diploma -
Woodlands High School
Hartsdale, NYSkills
- Organizational leadership
- Program implementation
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
Timeline
Command Center Coordinator
Transdev/Hudson Link
07.2019 - Current
Customer Service Representative/Concierge
Million Air
01.2018 - 07.2019
Retail Sales Representative
Advantage Solutions
10.2017 - 01.2018
Customer Service Representative
Signature Flight Support (HPN/Westchester Airport)
03.2017 - 08.2017
Assistant Manager
Five Below
10.2016 - 02.2017
Teller I
TD Bank
12.2015 - 07.2016
Sales Leader
EXPRESS
03.2012 - 08.2012
Dog & Cat Department Manager
PETCO
05.2011 - 07.2015
Assistant Manager
Spirit Halloween
08.2010 - 11.2010
High School Diploma -
Woodlands High School