Jonathan Morales
Austin
Summary
Results-driven professional with extensive experience in high-volume data entry and regulatory compliance.
Proven ability to ensure data accuracy and integrity while managing complex investigations.
Bilingual communicator with exceptional attention to detail and a strong track record in document verification and CRM management.
Overview
10
10
years of professional experience
Work History
Sales Representative (CRM & Record-Keeping) Remote
El Clasificado
03.2022 - 03.2023
- Utilized CRM tools to monitor leads, client interactions, and sales pipelines.
- Maintained comprehensive records of communications and transactions in company databases.
- Ensured accuracy of data for digital marketing package documentation and customer profiles.
Dispute Investigator (Data Entry & Research)
Telus – TURSS / TransUnion Rental Screening Solutions
Guatemala
01.2017 - 01.2021
- Executed high-volume, complex data entry for credit, criminal, and eviction dispute investigations.
- Researched and verified data accuracy, utilizing external sources such as county and municipal court records, and the TransUnion database.
- Ensured compliance with FCRA regulations and upheld internal quality standards.
- Collaborated cross-functionally to guarantee timely case resolutions and maintain data integrity.
Debt & Court Collector I (Data & Case Management)
Municipal Services Bureau (Gila Corp)
Austin
10.2015 - 07.2016
- Managed data records for debt and court-related accounts within regulatory frameworks.
- Updated case information and conducted follow-ups on client disputes and verifications.
- Ensured accurate documentation in client files according to FDCPA and HIPAA standards.
Mail Clerk (Data Intake & Processing)
Internal Revenue Service (IRS)
Austin
03.2015 - 08.2015
- Sorted and classified confidential mail and tax return documentation.
- Performed data batching, numbering, and entry for tracking and processing.
- Maintained logs and tracking sheets to ensure timely delivery and proper prioritization.
- Ensured all forms contained complete and accurate information for processing.
Program Technician II (Data Entry Clerk)
Maximus – CHIP & Medicaid
Austin
01.2013 - 01.2014
- Executed data entry for applications and renewals in public health insurance programs.
- Extracted and input applicant information from scanned documents efficiently.
- Reviewed data accuracy and ensured compliance with CHIP and Medicaid eligibility rules.
- Referred qualified applicants to appropriate agencies within established timelines.
Education
High School Diploma -
Austin Community College
Austin, TX10.2014
Skills
- High-volume data entry
- Attention to detail
- CRM and internal database management
- Regulatory compliance expertise
- Typing accuracy
- Document verification skills
- Bilingual communication (English and Spanish)
- Remote work capabilities
- Mail handling efficiency
- Recordkeeping practices
Languages
Spanish
Full Professional
English
Professional
Timeline
Sales Representative (CRM & Record-Keeping) Remote
El Clasificado
03.2022 - 03.2023
Dispute Investigator (Data Entry & Research)
Telus – TURSS / TransUnion Rental Screening Solutions
01.2017 - 01.2021
Debt & Court Collector I (Data & Case Management)
Municipal Services Bureau (Gila Corp)
10.2015 - 07.2016
Mail Clerk (Data Intake & Processing)
Internal Revenue Service (IRS)
03.2015 - 08.2015
Program Technician II (Data Entry Clerk)
Maximus – CHIP & Medicaid
01.2013 - 01.2014
High School Diploma -
Austin Community College
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