Summary
Overview
Work History
Education
Skills
References
Timeline
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Jonathan Moran

San Antonio

Summary

Dynamic Account Manager with a proven track record at Cloud 9, excelling in client relationship management and issue resolution. Recognized for enhancing customer satisfaction and retention through strategic planning and relationship building. Adept at training teams and fostering collaboration, driving results in fast-paced environments.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Account Manager

Cloud 9
San Antonio
01.2023 - 02.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Responsible for training and developing new hires
  • Assisted with interviewing and approving potential candidates for the role
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Print & Client Services Supervisor

Office Depot Inc
San Antonio
10.2017 - 04.2022
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Streamlined internal processes for increased team efficiency and improved client service delivery.
  • Oversaw the successful onboarding of new hires into the organization, equipping them with the tools necessary to excel in their roles quickly.
  • Implemented new training programs that increased staff knowledge and improved overall team performance.
  • Enhanced client satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
  • Mentored and developed team members, fostering strong relationships and promoting professional growth.

Field & Construction Wireman

United States Marine Corps
San Diego
09.2006 - 09.2010
  • Enhanced project efficiency by streamlining construction processes and implementing time-saving techniques.
  • Demonstrated expertise in various types of wiring systems including residential, commercial, industrial, data cabling, among others.
  • Improved team productivity by providing ongoing training, guidance, and support to wiremen crew members.
  • Maintained detailed records of completed work orders demonstrating a commitment to thorough documentation practices essential for future reference or troubleshooting purposes.
  • Contributed to a positive work environment by fostering teamwork, open communication, and recognizing the achievements of fellow crew members.
  • Revamped inventory and distribution guidelines leading to an increased amount of completed tickets while also pairing new members with experienced Technicians to ensure the highest amount of cross training.
  • Received a commendation from the Sergeant Major of the Marine Corps for my exemplary service in maintaining the systems necessary to ensure completion.

Education

Associate of Science - Clinical Child Psychology

Northwest Vista College
San Antonio, TX

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Goal oriented
  • Sales development
  • Client relationship building
  • Issue resolution
  • Team Training
  • Sales reporting
  • Upselling
  • Marketing
  • Cross-functional collaboration

References

References available upon request.

Timeline

Account Manager

Cloud 9
01.2023 - 02.2025

Print & Client Services Supervisor

Office Depot Inc
10.2017 - 04.2022

Field & Construction Wireman

United States Marine Corps
09.2006 - 09.2010

Associate of Science - Clinical Child Psychology

Northwest Vista College

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Jonathan Moran