Jonathan Morisseau
Miami
Summary
Diligent and adaptable college student (3.8 GPA) with over 4 years of customer service experience and a proven knowledge of conflict resolution and customer satisfaction, aiming to fulfill a client oriented role with a diverse & inclusive company. With a passion for resolving customer issues and maintaining client relationships, I can be relied upon to deliver quality customer service on your company's behalf
Overview
4
4
years of professional experience
Work History
Parts Inventory Assistant
Safe Harbor Lauderdale Marine Center
07.2023 - Current
- Assists project team by safely transporting materials between vessels and multiple Rybovich facilities as needed
- Performs care and protection of yachts with assigned tradesmen
- Monitors safety standards and exemplifies those standards through personal action
- Operates forklifts and other motorized equipment necessary to transport materials safely
- Facilitates crane, forklifts, man-lifts, and other equipment for use on projects
Auti
Family Day Care
08.2022 - 10.2024
- Engaged children in interactive games, sensory activities, and structured puzzles to support cognitive and social development.
- Used clear, positive communication with children and guardians, adapting language and tone to meet individual needs.
- Provided a structured and predictable environment by organizing and cleaning up after activities, ensuring a calm and safe space.
- Maintained a sensory-friendly setting by minimizing clutter, managing noise levels, and incorporating visual supports to promote comfort and engagement.
General Merchandise Expert
Target
09.2020 - 08.2023
- Create a warm and welcoming environment for guests by greeting and engaging with them to assist with any wants or needs
- De-escalate and resolve any concerns or complaints with minimum wait times and maximum customer satisfaction
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Preserve store cleanliness and organization by sanitizing facility in accordance with CDC's COVID-19 guidelines and policies
Education
B.A. - Business Administration
Florida International University
Miami, FL06.2024
A.A. - Business Administration
Miami Dade College
Miami, FL05.2022
High School Diploma -
Miami Lakes Educational Center
Miami, FL05.2020
Skills
- Point-of-sale Systems
- Microsoft Office (Outlook, Word, PowerPoint)
- Data entry
- Conflict resolution
- Multi-line telephone system use
- Written/verbal communication
- Google Suite (Google Docs, Drive, Slides)
- Customer retention
- Inventory control
Timeline
Parts Inventory Assistant
Safe Harbor Lauderdale Marine Center
07.2023 - Current
Auti
Family Day Care
08.2022 - 10.2024
General Merchandise Expert
Target
09.2020 - 08.2023
A.A. - Business Administration
Miami Dade College
High School Diploma -
Miami Lakes Educational Center
B.A. - Business Administration
Florida International University
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