Jonathan Morton
San Marcos,CA
Summary
Experienced medical and police dispatcher for an alarm company with years of experience of prior experience as a security officer. Well-versed in vehicle and foot patrols under a variety of conditions, using defensive driving and situational awareness to remain safe. Skilled in both oral and written communication, and able to record and relay information in detail even under pressure. Hands on experience with computer, phone, and radio communication. Extremely accustomed to speaking with customers and utilizing active listening, de-escalation, and call control to provide professional customer service. Self-starter able to work with minimal supervision for extended periods while demonstrating sound judgment and decision making abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Services Response Senior Agent
Best Buy Health
Carlsbad, CA
08.2018 - Current
- Received and evaluated emergency calls from customers, determined the nature of the call, and notified local emergency services.
- Collaborated with fellow agents to resolve difficult issues or discrepancies.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Utilized mapping systems to determine locations of callers.
- Notified supervisors of any irregularities or problems encountered during shift operations.
- Mentored junior team members.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Performed administrative duties such as filing reports, entering data into computer system and maintaining logs.
- Assisted callers by providing pre-arrival instructions until help arrived at scene.
Assistant Supervisor
Allied Universal
Oceanside, CA
03.2016 - 08.2018
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Trained new staff members on company policies, procedures and job expectations.
- Delegated daily tasks to team members to optimize group productivity.
- Filed paperwork and submitted reports to upper management.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Confirmed visitor identification prior to granting entry into the community.
- Operated communication systems between officers stationed throughout the community.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas using a marked patrol vehicle.
- Responded to alarms and conducted investigations as required.
Security Officer
Private Security USA
San Diego, CA
02.2014 - 03.2016
- Patrolled clients' premises regularly in a marked vehicle to maintain a security presence.
- Inspected vehicles for mechanical problems and safety issues prior to operating them.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed required duties with minimal supervision.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reported any maintenance issues found during patrols promptly so they can be addressed immediately.
- Responded to inquiries from the public regarding parking regulations and restrictions.
- Performed vehicle and foot patrols in a variety of weather conditions.
- Prepared daily logs documenting all patrol activities performed during shift hours.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Education
High School Diploma -
Saugus High School
Santa Clarita, CA06-2003
Skills
- Active Listening
- Attention to Detail
- Self Motivation
- Decision-Making
- Computer Skills
- Written Communication
- Reading Comprehension
- Defensive Driving
- Customer Service
- Conflict De-escalation
- Time Management
- Problem-Solving
- Safety and Security Procedures
- Flexible and Adaptable
Certification
- Diploma IAED Certified Emergency Police Dispatcher with Honors
- Diploma IAED Certified Advanced Emergency Medical Dispatcher with Honors
- Black Belt 1st Dan from United Studios of Self Defense
Accomplishments
- Certificate of Appreciation for QA Scores from Best Buy Health
- Certificate of Appreciation for 5 Years of Employment from Best Buy Health
Affiliations
- MIniature painting and wargaming
- Tabletop role playing games
- Video games
- Walking
Timeline
Health Services Response Senior Agent
Best Buy Health
08.2018 - Current
Assistant Supervisor
Allied Universal
03.2016 - 08.2018
Security Officer
Private Security USA
02.2014 - 03.2016
High School Diploma -
Saugus High School