Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Mosqueda

Wilmington,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company and consumer demands.

Overview

9
9
years of professional experience

Work History

Flight Service Specialist

Envoy Airlines
03.2023 - Current
  • Coordinated pre-flight briefings to ensure compliance with safety regulations and operational protocols.
  • Managed in-flight service delivery, maintaining high standards of customer satisfaction throughout flights.
  • Developed training materials for new staff to enhance service quality and operational efficiency.
  • Implemented process improvements that streamlined boarding procedures and reduced delays.
  • Analyzed feedback data to drive strategic initiatives aimed at improving overall flight service experience.
  • Maintained up-to-date knowledge of Federal Aviation Regulations, ensuring compliance during flight operations.

Barista Trainee

Starbucks
10.2017 - 02.2023
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.

Community Support Worker

Los Angeles County
06.2016 - 06.2017
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Produced crisis management and intervention plans for communities in need.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Responsibilities to work in fast pace and meeting deadlines.

Education

Some College (No Degree) - Psychology

Los Angeles Harbor College
Wilmington, CA

High School Diploma -

Nathaniel Narbonne Senior High School
Harbor City, CA

Skills

  • Efficient problem-solving
  • Approachable Personality
  • Quick learner
  • Technical support
  • Adaptive & creative
  • Task fulfillment

Languages

  • Spanish

  • Portuguese

  • English

Timeline

Flight Service Specialist

Envoy Airlines
03.2023 - Current

Barista Trainee

Starbucks
10.2017 - 02.2023

Community Support Worker

Los Angeles County
06.2016 - 06.2017

Some College (No Degree) - Psychology

Los Angeles Harbor College

High School Diploma -

Nathaniel Narbonne Senior High School

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