Jonathan M. Smith
Springfield,MO
Summary
Professional maintenance expert prepared for leadership roles, offering significant experience in facility management. Skilled in preventive maintenance, troubleshooting, and safety compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with proven ability to enhance operational efficiency and reduce downtime.
Overview
10
10
years of professional experience
Work History
Maintenance Manager
DeMill Properties
02.2023 - 10.2025
- Responsible for maintenance of approx. 130 rental houses spread in 9 regional cities & townships: Springfield, Nixa, Ozark, Rogersville, Strafford, Sparta, Marshfield, Republic, and Crane, MO.
- During my time with DeMill Properties, the company grew from approximately 70 to 130 rental properties.
- Coordinated with property owners, outside contractors/vendors and tenants for scheduling, pricing negotiations, estimates, repairs, billing, access to units, etc.
- Planned, implemented, scheduled, and oversaw large projects such as home renovations, major plumbing/ sewer work with the use of outside contractors for labor.
- Conducted inspections at the rental properties 3x per year to assess any maintenance needs and examined the condition of said property and whether tenants were abiding by lease terms.
- Made minor repairs to properties in a timely manner.
- Ordered supplies as needed and maintained an inventory for commonly used items, keys, and other supplies.
- Prepared houses for move-ins or move-outs taking a full suite of liability photos to use in case of disputes with owners or tenants as to the condition of a property.
- Took and edited photos to be used for the marketing of rental properties.
- Wrote SOPs for the maintenance department and train contractors to use our management and dispatching software.
- Responded to maintenance issues and emergencies at all hours of the day and night including weekends and holidays as needed.
- Maintained records of all communications made with owners, tenants, contractors, maintenance actions, work completion, dates, times, etc.
- Developed maintenance procedures and assisted with a transition to a new maintenance dispatch software that used AI tools to streamline maintenance.
911 Telecommunicator
Springfield Greene County 911
09.2022 - 12.2022
- Use computers to dispatch police fire and EMS quickly and efficiently to emergencies
- Prioritize calls for services to utilize limited resources in an effective way
- Provided real-time support during emergencies, guiding callers through crisis situations effectively.
- Maintain strict confidentiality
- Utilized advanced telecommunication systems to manage high-volume calls with precision.
- Coordinated emergency response efforts by efficiently dispatching units to critical incidents.
Logistics & Maintenance Coordinator/Cashier/Cook
Cashew Station
01.2019 - 09.2022
- Ordering Supplies
- Prepare Food
- Cashier, Money Handling, Cash Reconciliation
- Oversee operations
- Implement marketing strategies
- Purchase and Program systems such as Point-of-Sale Systems.
- Coordinate with banks, suppliers, delivery personnel, and maintenance companies.
7B Unit Secretary & Patient Care Associate
Mercy Hospital 7B
01.2016 - 12.2017
- Responsible for day-to-day operation and coordination of patient care on the medical unit.
- Coordinate staff and some treatments during potentially lifesaving measures in high stress situations to prevent patient injury and limit hospital and staff liability.
- Manage the acquisition, distribution, and use of hospital resources in a timely manner for use in patient care.
- Provide customer service to patients and family be it handling complaints, or as a resource to patients or their families in providing information about medical status within the confines of HIPAA.
- Maintain patient and staff safety in day-to-day operations and treatment.
- Coordinated communication between medical staff and patients to enhance care delivery.
- Managed patient admissions, ensuring accurate data entry and compliance with hospital protocols.
Education
Associate in Interdepartmental Studies -
Ozarks Technical Community College
Springfield, Missouri, MO08-2022
Skills
- Experience using many different tools and machinery
- Computer hardware troubleshooting and assembly
- Computer software Implementation
- MS office
- Preventive Maintenance
- Project management and planning
- Equipment troubleshooting
- Maintenance planning
- Work order management
- Safety protocols
- Mechanical aptitude
- Vendor relationship management
Accomplishments
- Successfully transitioned maintenance department to a newer more AI driven Maintenance Management software suite to improve maintenance tracking and management.
- Planned and oversaw the turnaround, maintenance, and renovation at 130 rental properties
Timeline
Maintenance Manager
DeMill Properties
02.2023 - 10.2025
911 Telecommunicator
Springfield Greene County 911
09.2022 - 12.2022
Logistics & Maintenance Coordinator/Cashier/Cook
Cashew Station
01.2019 - 09.2022
7B Unit Secretary & Patient Care Associate
Mercy Hospital 7B
01.2016 - 12.2017
Associate in Interdepartmental Studies -
Ozarks Technical Community College