Jonathan Munoz
Houston,TX
Summary
Proven track record in enhancing operational efficiency, demonstrated during tenure at XPO Logistics. Excelled in package handling and fostering team building, leading to significant improvements in inventory management and customer satisfaction. Skilled in critical thinking and problem resolution, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Warehouse Dock Worker
XPO Logistics
Houston, TX
03.2023 - Current
- Counted inventory by sections or for complete audits.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Disposed of damaged or out-of-code products under approval of operations team.
- Packed and palletized items for shipment on outbound trailers.
- Managed warehouse operations and verified proper shipment procedures.
Food Server
Panda Express
Houston, TX
03.2021 - 11.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Education
Bachelor of Science -
University of Houston
Houston, TX05.2026
Skills
- Package handling
- Warehouse Safety
- Heavy Lifting
- Critical Thinking
- Dependable and Responsible
- Problem Resolution
- Team building
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
Warehouse Dock Worker
XPO Logistics
03.2023 - Current
Food Server
Panda Express
03.2021 - 11.2022
Bachelor of Science -
University of Houston