Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Murad

Buena Park,CA

Summary

Customer service professional with experience in guest relations, complaint handling, and team leadership. Proven ability to maintain a clean and organized environment, promote loyalty programs, and ensure compliance with health and safety regulations. Skilled in multitasking, inventory management, and cross-departmental collaboration. Recently earned a Digital Marketing Certificate and currently pursuing an Associate of Arts in Marketing at Fullerton College. Seeking opportunities to utilize strong communication and problem-solving skills in a dynamic work environment.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Knott's Berry Farm
Buena Park, CA
07.2023 - 03.2024
  • Maintained cleanliness of lobby area and front desk counter.
  • Promoted loyalty programs to encourage repeat business.
  • Assisted with luggage storage upon request.
  • Performed daily cashiering duties including balancing accounts at end of shift.

Shift Leader

Rubios Costal Grill
Fullerton, CA
12.2023 - 01.2024
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Adhered to all health code regulations while preparing food items for customers.
  • Monitored employee performance to ensure compliance with company policies and procedures.

General Merchandise Lead

Disney
Anaheim, CA
01.2022 - 11.2023
  • Collaborated with other departments to coordinate promotional events.
  • Assisted customers with locating specific products throughout the store.
  • Supervised team of associates in the daily operations of the store.
  • Ensured compliance with safety regulations and company policies.
  • Maintained a clean work environment through regular cleaning duties.

Education

Associate of Arts - Marketing

Fullerton College
Fullerton, CA
07-2025

Digital Marketing Certificate - Marketing

Fullerton College
Fullerton, CA
08-2024

Skills

  • Customer Service
  • Complaint Handling
  • Guest Orientation
  • Detail Oriented
  • Documentation And Reporting
  • Inventory Monitoring
  • Flexible Schedule
  • Guest Relations

Timeline

Shift Leader

Rubios Costal Grill
12.2023 - 01.2024

Guest Service Representative

Knott's Berry Farm
07.2023 - 03.2024

General Merchandise Lead

Disney
01.2022 - 11.2023

Associate of Arts - Marketing

Fullerton College

Digital Marketing Certificate - Marketing

Fullerton College
Jonathan Murad