JONATHAN NAVARRETE
Houston,Texas
Summary
To obtain a General Manager position in a restaurant or Hotel. Customer-oriented General Manager with 18 years of experience focused on increasing revenues and expanding margins. Meticulous leader and strategic planner with comprehensive managerial acumen, constantly using analytical problem-solving skills and a natural talent for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
General Manager
Handam BBQ
06.2020 - Current
- Korean-style steakhouse located in the heart of Chinatown, Open in March 2020, is a small independent restaurant.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Manager/certified Sommelier
Mastro’s steakhousE
06.2016 - 05.2017
- Working for one of the largest corporate leading restaurants gave the perspective of serious business, maximizing revenue and profits without forgetting what’s important “our guests”.
- Resolved customer complaints in a professional and timely manner.
- Hired, trained, and supervised a team of service staff members to meet business goals.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated wine selection and restocking for the cellar with over 470 bottles.
CAPTAIN/ASST SOMMELIER
THE LAMB’S CLUB
07.2013 - 04.2016
- the drive for more knowledge about the industry, allowed to landed on the path of fine dining
- Iron Chef Geoffrey Zakarian opened my eyes to a whole new aspect of passion, with culinary mastership and precise gracious service.
- Supported needs of 6-person wait staff who attended to the specific needs of countless customers daily for Modern-American restaurant with social relevancy and intentionality.
sever/general manager
strada57 & terrazza toscana
02.2009 - 06.2013
- Two restaurants under the same ownership, gave me a big opportunity to grow up within the company
- Starting as a server at STRADA57, later on becoming the General Manager for their flagship restaurant; taught me the different challenges and perspective of management, as well dealing with difficult situations beyond just customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Education
New York Bartending School
New York, NY03.2008
Sommelier Society of America
New York, NY07.2014
WSET Level 2 Award in Wine And Spirits
New York, NY11.2014
WSET Advanced Certificate Level 3 Program of Study.
New York, NY06.2016
Court of master sommelier level 1 -
Curt of Mater Sommelier
New York, NY12.2016
Hospitality Restaurant management – Hospitality Administration ASS. -
Houston Community College
Houston, Texas12.2024
CERTIFIED FOOD SAFETY MANAGER by the National Registry of food safety manager. -
Certified Alcohol Responsible Serving. -
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Staff training/development
- Administrative Skills
- P&L Management
- Motivation
- Training and coaching
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Handam BBQ
06.2020 - Current
Service Manager/certified Sommelier
Mastro’s steakhousE
06.2016 - 05.2017
CAPTAIN/ASST SOMMELIER
THE LAMB’S CLUB
07.2013 - 04.2016
sever/general manager
strada57 & terrazza toscana
02.2009 - 06.2013
New York Bartending School
Sommelier Society of America
WSET Level 2 Award in Wine And Spirits
WSET Advanced Certificate Level 3 Program of Study.
Court of master sommelier level 1 -
Curt of Mater Sommelier
Hospitality Restaurant management – Hospitality Administration ASS. -
Houston Community College
CERTIFIED FOOD SAFETY MANAGER by the National Registry of food safety manager. -
Certified Alcohol Responsible Serving. -
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