Jonathan Navarrete-Arceo
Sacramento,CA
Summary
Hardworking individual with routine of productivity. Passionate for outstanding customer service experience possible when meeting customers everyday. Knowledge in issues regarding online order errors or payment issues. Answering phone calls in a fast paced environment and mulittasking. Utilizing store layout to locate and shop for merchandise ordered by customers under time limits and handout orders via pickup. Very detailed in organization of backroom for online orders consisting of professional presentation of work environment. Dedicated for the best quality items for customers satisfaction. Being able to move, push, lift and pull 50lb-150lb items when required to carry out or give to customers. Great understanding with technology and being able to adapt to changes in software or work environment. Genuine interpersonal skills with customers to achieve the best feedback and keep the customer family felt environment. Bringing the best casing up mail for business and residential routes. Very detailed for packages and mail to be delivered to customers throughout routes. Very focused when navigating streets and looking for an address to deliver to. Overall high effort and dedication to work performance and best experience for customer satisfaction including being the best team player possible.
Overview
4
4
years of professional experience
Work History
Courier
Federal Express
12.2023 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized GPS navigation systems to navigate faster routes.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Delivered packages to customer doorsteps and business offices.
- Delivering up to 50-90 stops and push, pull and lifting packages from 1lb-150lbs daily.
Digital Personal Shopper
Walmart
10.2020 - 12.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Tracked substitutions and informed customers of changes.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Organizing backroom for orders to be in good condition, prepared upon arrival, and checking in customers via phone call.
- Resolving online order issues for customer support.
- Maintained high customer satisfaction rating throughout time of service providing outstanding experience by bring friendly, caring and very helpful.
- Averaging 60-100 orders daily in store when picking or dispensing orders to customers.
City Carrier
United States Post Office
06.2023 - 07.2023
- Delivered packages and mail to business and people in local area.
- Picked up outgoing mail from letter boxes and in person from customers.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Deliver up to 20 homes per loop around neighborhoods and make drop offs or pickups at residential locations or businesses.
Education
General Studies
Sacramento City College
Sacramento, CAHigh School Diploma -
Grant Union High School
Sacramento, CA05.2018
Skills
- Mobile Ordering Understanding
- Delivery Procedures
- Interpersonal Human relations
- Online Ordering Familiarity
- Delivery Management
- Guest Experiences
- Serve Customers
- Delivery Route Organization
- Multi tasking
- Team work
- Coordinating team
- Defensive driving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Courier
Federal Express
12.2023 - Current
City Carrier
United States Post Office
06.2023 - 07.2023
Digital Personal Shopper
Walmart
10.2020 - 12.2023
General Studies
Sacramento City College
High School Diploma -
Grant Union High School