Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jonathan Neff

Jonathan Neff

Lexington,KY

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Store Manager

The UPS Store 5114
09.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Business Coach

SHANG LLC
10.2020 - 05.2024
  • Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
  • Developed comprehensive business plans for clients, resulting in improved overall performance and growth.
  • Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
  • Identified workflow inefficiencies to formulate and implement operational improvements at network level.
  • Coordinated business and financial health reviews to discuss business performance and new opportunities and provide benchmarking data and insights.
  • Streamlined operational processes for increased efficiency after conducting thorough evaluations of existing workflows within client organizations.
  • Guided clients through the process of goal-setting, ensuring alignment with overall business objectives and priorities.
  • Evaluated market trends and competitor activities to provide clients with insights on strategic positioning and differentiation tactics.

General Manager

Buffalo Wild Wings
06.2009 - 09.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

Bachelor of Arts - German And International Econ

University of Kentucky
Lexington, KY

Skills

  • Inventory management
  • Employee training
  • Customer service
  • Team building
  • Budget management
  • Labor scheduling
  • Performance coaching
  • Customer relationship management
  • Store operations
  • POS systems
  • Recruitment and hiring

Accomplishments

  • Training Center status achieved and certified as a Training General Manager in 2016.
  • Awarded GM of the year for the KY district in 2018.

Languages

German
Limited Working

Timeline

Store Manager

The UPS Store 5114
09.2024 - Current

Business Coach

SHANG LLC
10.2020 - 05.2024

General Manager

Buffalo Wild Wings
06.2009 - 09.2020

Bachelor of Arts - German And International Econ

University of Kentucky

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Jonathan Neff