Summary
Work History
Education
Skills
Additional Information
Timeline
AssistantManager

Jonathan Neumeister

Senior Manager
Silverthorne,CO

Summary

Dedicated Senior Manager with 6+ years of exceptional management performance. Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Well-versed in operations management, budget administration and executive presentations.

Work History

Senior Leasing Manager

Wildernest Property Management
Silverthorne, CO
09.2019 - Current
  • Manage day-to-day operations for 138 single and multi-family residential rental properties and over 300 tenants throughout Summit County, Colorado.
  • Negotiate, review, and execute all lease and management agreements.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Oversaw monthly collections of over $272,000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Created, coordinated and engaged in marketing campaigns.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Established strong, professional relationships with Property Managers and residents by promoting team collaboration and delivering exemplary service.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.

Director of Rooms

Vail Resorts
Breckenridge, CO
09.2018 - 06.2019
  • Oversaw all Front Office and Housekeeping operations and personnel – ranging from 70 to 100 employees.
  • Mentored five newly promoted managers in their transitioned into their new management roles.
  • Managed oversells, length of stay patterns, and all room inventory (185 rooms) which consists of hotel rooms and one to four-bedroom condos.
  • Assisted Revenue Management department in establishing daily room rates, based on a variety of variables (E.g.Seasonality, demand patterns, etc.).
  • Communicated marketing strategies to senior marketing managers to expand our brand footprint and increase brand loyalty.
  • Created, forecasted, and managed budget of $1,500,000 for the rooms departments.
  • Analyzed department projects to ensure timeliness, budget adherence, communication, and proper documentation goals were achieved.
  • Identified as a High Potential Director. Criteria includes high performance, learning agility, ambition, and emotional intelligence.
  • Orchestrated due diligence documents for the sale of the Village Hotel – including staffing projections, budget creation, and management structure for the new concept Gravity Haus Hotel.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Front Office Manager

Vail Resorts
Breckenridge, CO
05.2017 - 09.2018
  • Directly oversaw 21 employees
  • Operated, forecasted, and executed on a budget of $700,000.
  • Demonstrated a strong ability to train and develop personnel in the Front Office – 8 Front Office employees under my direct supervisions were promoted within 18 months.
  • Achieved Net Promoter Score (NPS) gains of 21 points in the Village at Breckenridge and 4.8 points in the Village Hotel year over year using Medallia software.
  • Implemented numerous changes including guest issue tracking (HotSOS), checklists, uniforms, SOP's, upsell/upgrades, and walk-in processes.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.

Front Office and Food & Beverage Manager

Residence Inn By Marriott
Breckenridge, CO
10.2016 - 04.2017
  • Oversaw all Front Office and Food and Beverage Operations including hiring, training, communicating, scheduling, discipline, and creating procedures months before and after opening the brand-new hotel.
  • Established relationships with numerous vendors across Summit County and Denver to ensure proper products were ordered and delivered for the hotel's grand opening.
  • Operated as the Property Manager on Duty five days a week for the 120-room property.
  • Created the restaurant and bar menu and ordered all necessary products to ensure the hotel dining experience exceeded customer expectations.

Front Office Manager

Vail Resorts
Moran, Wyoming
05.2016 - 10.2016
  • Responsible for the front-line sales, check-in, check-out, and recovery procedures for a national historic landmark, 385 room property.
  • Managed inventory for the room's division, focusing on room blocking and oversell management.
  • Responsible for payroll and scheduling for all front office employees (27 employees total).
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.

Product Sales Supervisor

Vail Resorts
Breckenridge, CO
10.2015 - 04.2016
  • Oversaw the Adult lesson office, Private lesson office, and Ski and Snowboard School call center located in the Village at the base of Peak 9.
  • Responsible for coordinating schedules, payroll, and training for over 20 employees throughout the year.
  • Attended and conducted weekly meetings with on-snow management and upper sales management to find ways to improve operations.
  • Created “Epic Pow Wall” which was responsible for incentivizing employees inside and outside of work and was adopted for all Product Sales departments in Breckenridge, Colorado.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Front Desk Supervisor

Vail Resorts
Moran, Wyoming
05.2015 - 10.2015
  • Responsible for responding to all guests comments via Market Metrix surveys
  • Supervised over 20 staff
  • Oversaw agents check-in and check-out procedures
  • Became the Health and Safety representative for all front office staff
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.

Education

Bachelor of Science - Recreation Management

Indiana University
08.2010 - 05.2015

Skills

Superior critical thinking, analytical, and problem-solving skillsOutstanding integrity, initiative, creativity, and passionMicrosoft Office (Word, Excel, PowerPoint, Access)

Operating Systems: RPOS, LMS, PeopleSoft, Visual One, Fosse, Appfolio, Market Metrix, Medallia

Additional Information

  • Vail Resorts Camp 1 Leadership Certificate
  • Vail Resorts Leadership Essentials Certificate
  • John Colter Leadership Award
  • Comcast Leaders and Achievers Scholarship Award
  • Aspire Sales Training Certificate
  • Serve Safe and TIPS Certified
  • First Aid/CPR Certified
  • Licensed Real Estate Broker – State of Colorado

Timeline

Senior Leasing Manager

Wildernest Property Management
09.2019 - Current

Director of Rooms

Vail Resorts
09.2018 - 06.2019

Front Office Manager

Vail Resorts
05.2017 - 09.2018

Front Office and Food & Beverage Manager

Residence Inn By Marriott
10.2016 - 04.2017

Front Office Manager

Vail Resorts
05.2016 - 10.2016

Product Sales Supervisor

Vail Resorts
10.2015 - 04.2016

Front Desk Supervisor

Vail Resorts
05.2015 - 10.2015

Bachelor of Science - Recreation Management

Indiana University
08.2010 - 05.2015

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Jonathan NeumeisterSenior Manager