Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Newberry

Winter Haven

Summary

Dynamic contractor with proven success at CFI Group LLC, delivering high-quality projects on time and within budget. Skilled in residential construction and safety compliance, I excel in customer service and team collaboration, fostering long-term client relationships that drive repeat business. Recognized for implementing effective solutions that enhance operational efficiency.

Overview

4
4
years of professional experience

Work History

Contractor

CFI Group Llc
Winter Haven, FL
02.2025 - 03.2025
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Hired and oversaw subcontractors to meet project needs.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Sales Associate

Ollies Bargain Outlet
Lake Wales, FL
05.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Lead Customer Service Representative

McDonald's
01.2024 - 09.2024
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Reviewed associate performance to identify training needs.
  • Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
  • Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Implemented new CRM software, improving response times and overall efficiency in handling customer requests.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
  • Decreased average call time through effective problem-solving techniques and clear communication with customers.
  • Boosted employee morale through recognition programs that rewarded outstanding performance in customer service.
  • Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
  • Coordinated the implementation of company-wide policies affecting the Customer Service department.
  • Exceeded sales targets by upselling products or services during routine customer interactions.

Aquatic Attendant

SeaWorld
Orlando, FL
03.2023 - 03.2024
  • Implemented new cleaning protocols that reduced algae growth in the pool area while maintaining guest comfort levels during use.
  • Educated guests about water safety rules, promoting a secure recreational environment for all visitors.
  • Improved customer satisfaction by responding to inquiries and addressing concerns in a timely manner.
  • Enhanced guest safety by enforcing pool rules and regulations diligently.
  • Maintained accurate records of pool attendance, incident reports, and maintenance logs to ensure proper documentation was available when needed.
  • Participated actively in team meetings discussing ways to improve safety measures, guest experience, and overall facility operations.
  • Managed equipment inventory, maintaining adequate supplies for daily operations as well as special events.
  • Spearheaded staff training sessions on emergency response procedures, enhancing overall preparedness levels among team members.
  • Monitored pool usage and capacity, managing crowd control effectively during peak hours.
  • Contributed to an inclusive environment by accommodating patrons with disabilities through accessible facilities or adaptive equipment support as necessary.
  • Supported swim instructors in preparing materials and setting up classes, contributing to effective lesson delivery.
  • Collaborated with other aquatic staff members for efficient operation of the facility, resulting in smooth daily functioning.
  • Assisted with aquatic events organization, contributing to their success and positive feedback from participants.
  • Adhered to local health department guidelines regarding public pools, consistently passing inspections without issue.
  • Maintained a strong knowledge of pool chemicals and their proper usage, ensuring safe water conditions for all guests.
  • Provided first aid and emergency response when needed, ensuring the well-being of all guests onsite.
  • Provided lifeguard coverage if necessary, ensuring continuous supervision over swimmers at all times.
  • Ensured a clean and sanitary environment by conducting routine facility maintenance tasks.
  • Conducted regular water quality tests to maintain optimal conditions for swimmers'' health and safety.
  • Facilitated positive guest experiences by providing assistance with swimming gear rentals or fitting needs where appropriate.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Scanned main areas to monitor for any safety risks.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Entered water immediately to pull struggling swimmers to safety.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Assisted in organizing and implementing recreational activities and programs.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
  • Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
  • Shared tips with patrons on swimming techniques and strength training.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
  • Earned Water Safety Instructor certification and managed beachfront safety.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Gave private lessons to special needs students and taught floating techniques and treading water.
  • Reminded students to practice swimming strokes to develop their skills and improve technique.

Sales Associate

PetSupermarket
Winter Haven, FL
03.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier

Eagle Ridge Mall
Lake Wales, FL
03.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Agriculture -

Winter Haven High School
Winter Haven, FL
04.2024

Skills

  • Laboratory techniques
  • Environmental analysis
  • Data collection
  • Biological research
  • Customer service
  • Team collaboration
  • Attention to detail
  • Problem-solving
  • Worksite safety
  • Time management
  • Safety compliance
  • Residential construction
  • Painting and finishing
  • Schedule management

Timeline

Contractor

CFI Group Llc
02.2025 - 03.2025

Sales Associate

Ollies Bargain Outlet
05.2024 - 01.2025

Lead Customer Service Representative

McDonald's
01.2024 - 09.2024

Aquatic Attendant

SeaWorld
03.2023 - 03.2024

Sales Associate

PetSupermarket
03.2022 - 01.2023

Cashier

Eagle Ridge Mall
03.2021 - 02.2022

Agriculture -

Winter Haven High School

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Jonathan Newberry