Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Nichols

Dugger,IN

Summary

Customer Service Representative with over 6 years of experience in telephone customer service, including sales, and customer care. Adept on handling multiple calls on a daily basis while consistently resolving client issues smoothly and quickly. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

Overview

16
16
years of professional experience

Work History

Pastor

Whosoever Will Full Gospel Church
03.2013 - Current
  • Oversee administration and management of church front office.
  • Take and respond to all inbound church phone calls.
  • Oversee day-to day ministry and church activities.
  • Assist Senior Pastor in crafting and implementing church vision, and executed strategies to achieve short-range spiritual and organizational goals.
  • Plan worship services and events and equipped pastors, leaders and volunteers to coordinate services and events.
  • Manage the online calendar and all those involved with various aspects of the ministry.
  • Preach sermons that heightened the worship experience and resulted in spiritual salvation, church growth.
  • Provide spiritual care through visitation, counseling, and prayer.
  • Setup and managed church management system through Planning Center Services.
  • Oversee all aspects of video presentation and provide quality control for standards of excellence.
  • Plan, shoot, edit and produced video projects related to promotional videos, testimony videos, updates, event recaps and more.
  • Manage all phases of our online video presence from setup/installation of equipment and systems, to training camera operators, directing the live service, and editing variations for post-produced online content.
  • Oversee the work of the social media ministry. Create a content template & calendar with the social media ministry.

Call Taker/Dispatcher

Benjamin Franklin Plumbing
04.2007 - 02.2013
  • Took all inbound calls. Handled 20 plus customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer satisfaction.
  • Made every effort to compress call scheduling effectively maximizing productivity and revenue.
  • Maintained the service technician schedules and dispatch technicians as service calls are completed.
  • Maintained on call schedule for 3-5 service technicians and after-hours service procedures.
  • Maintained customer database, ensuring complete, accurate, and updated entry of information.
  • Responded to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
  • Responded to service technician requests both by text and phone.
  • Followed up and scheduled preventative maintenance service appointments.
  • Reviewed completed service work orders for accuracy.
  • Debriefed with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
  • Entered equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.

Education

High School Diploma -

Sullivan High School
Sullivan

Skills

  • Background in customer service
  • Inbound and outbound calling
  • Empathetic and courteous
  • Detail-oriented
  • Excellent verbal and written communication skills
  • Fluent in data entry and data management
  • Impeccable organizational skills
  • Excellent time management skills and strong work ethic
  • Proficient in Microsoft Office, email, and social media

Timeline

Pastor

Whosoever Will Full Gospel Church
03.2013 - Current

Call Taker/Dispatcher

Benjamin Franklin Plumbing
04.2007 - 02.2013

High School Diploma -

Sullivan High School

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