Jonathan Nikoley
Castle Rock,CO
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Account Manager
Eagle Rock Distributing
2018.03 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Sales Associate
City Volkswagen
2016.01 - 2017.08
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Landing Support Specialist
United States Marine Corps
2012.05 - 2015.01
- Collaborated with external agencies to maintain seamless coordination during joint missions.
- Increased accuracy in documentation by meticulously recording landing support activities and incidents.
- Provided reliable logistical support to ensure optimal functioning of all landing operations.
- Boosted team morale, promoting camaraderie through open communication and collaboration.
Sales Associate
Rally Auto Group
2010.10 - 2012.01
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ09.2019
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Customer Relationships
- Sales Development
- Client Relationship Building
- Networking skills
- Account development
- Goals and performance
- Documentation And Reporting
- Customer Relationship Management (CRM)
- Sales Reporting
- Upselling
- Account Servicing
- Marketing
- New account creation
Timeline
Account Manager
Eagle Rock Distributing
2018.03 - Current
Sales Associate
City Volkswagen
2016.01 - 2017.08
Landing Support Specialist
United States Marine Corps
2012.05 - 2015.01
Sales Associate
Rally Auto Group
2010.10 - 2012.01
Bachelor of Arts - Business Administration
University of Phoenix
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