Jonathan Oblad
American Fork,UT
Summary
Dynamic leader and adept problem-solver dedicated to optimizing operations, reducing costs, and enhancing organizational efficiency. Proven ability to leverage independent decision-making skills and sound judgment to drive company success. Expertise in data utilization, trend analysis, and strategic procurement fosters software adoption and minimizes churn across various departments. Committed to cultivating a culture of continuous improvement that aligns with organizational goals and objectives, contributing to significant achievements such as generating over $1 million in annual recurring revenue (ARR) in 2025.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Weave
08.2024 - Current
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Archived over 1 Million$ in ARR in 2025 when providing Quarterly contact and upsells.
Customer Support Technician Tier 2
Weave
07.2021 - 08.2024
- Maintained servers and systems to keep networks fully operational during peak periods.
- Took 20-30 calls a day and completed 100+ tickets a week
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Financial Auditor Supervisor
UPS
07.2019 - 07.2021
- Assisted external auditors during annual audits by providing required documents or information.
- Reviewed financial statements and records to ensure accuracy and compliance with applicable laws and regulations.
- Maintained up-to-date knowledge of relevant laws and regulations governing financial activities.
- Analyzed company's financial data to identify discrepancies, trends, or risks.
Registered Behavioral Technician
Autism Solutions
08.2019 - 01.2021
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Provided and carried out treatment plans set by BCBA's in every visit.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
Education
Bachelor of Science - Marriage And Family Therapy
Utah Valley University
Orem, UT04-2024
Skills
- Self-Driven and Motivated
- Teamwork and Collaboration
- Problem-Solving Abilities
- Research and due diligence
Accomplishments
- Achieved over 1 million$ ARR by optimizing software for office utilization tasks.
- Used CRM programs such as Vitally and Salesforce to develop different strategies.
- Resolved product issue through consumer testing.
- Supervised team of 30+ staff members.
- Created frequent reports utilized by leadership to optimize department wide time management.
Timeline
Customer Success Manager
Weave
08.2024 - Current
Customer Support Technician Tier 2
Weave
07.2021 - 08.2024
Registered Behavioral Technician
Autism Solutions
08.2019 - 01.2021
Financial Auditor Supervisor
UPS
07.2019 - 07.2021
Bachelor of Science - Marriage And Family Therapy
Utah Valley University
References
References available upon request.
Education and Training
false,other