JONATHAN OCHOA
Scottsdale,AZ
Summary
Experienced with leading comprehensive operational strategies that enhance efficiency and profitability. Utilizes deep understanding of process optimization and resource allocation to drive business success. Track record of fostering collaborative environments and achieving significant organizational goals.
Overview
11
11
years of professional experience
Work History
Chief Operations Officer
Get Your Nest
02.2024 - Current
- Oversee daily operations, manage budgets, and conduct financial forecasting to ensure fiscal responsibility and optimize profit margins.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures that led to 50% decrease in expenses in 2023.
- Facilitate regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Champion change management initiatives for smoother organizational transitions during periods of growth and restructuring.
- Develop high-performing teams through effective hiring, training, and performance management strategies.
- Enhance client success by optimizing customer journeys, workflows, and automations, resulting in improved customer satisfaction and retention metrics
- Negotiate key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Evaluate & implement technologies as tools for enhancing business processes
- Drive process improvements across multiple business units, resulting in increased productivity levels.
- Oversee the development of new products or services from conception to market launch.
Executive Operations Consultant
Cardone Ventures
10.2022 - 12.2023
- Led 15 business owners across diverse industries driving revenue and operational growth by developing innovative solutions to complex problems
- Analyzed departmental budgets to find ways to minimize expenses and optimize profits by Implementing cost-saving measures
- Managed cross-functional teams for successful project completion within deadlines.
- Assisted in employee hiring's, promotions and terminations based on performance reviews.
- Spearheaded initiatives that led to client revenue growth by 50-200% year-over-year and boosted EBITDA/net income by 100-200%, leading to expansion and employee growth
Senior Manager of Operations & Client Success
Bridgecrest
09.2016 - 09.2022
- Led four departments in Customer Success (Reinstatements, Redemptions, Charge Off, Document Control), managing 90+ staff
- Developed strategies that reduced complaints by 75% through process optimization
- Identified new revenue streams that increased revenue by 25% and improved client retention and profitability
- Collaborated with engineers to automate processes and workflows
- Led quality control audits across contact and administrative functions
- Directed vendor relationships, achieving $10M in cost savings and compliance with national/state laws
- Implemented risk management framework, mitigating potential threat, and ensuring compliance with financial servicing regulators
Operations & Vendor Manager
Bridgecrest
08.2014 - 08.2016
- Oversaw 40+ agents and 100+ vendors, improving performance and reducing impound unit repossession time
- Spearheaded the development of a CRM with technology partners, enhancing business efficiency
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Collaborated with compliance partners to develop a vendor claim process and management system, improving service quality
- Collaborated closely with legal counsel to ensure compliance with applicable regulations and industry standards in all contracts executed with vendors.
Education
License - Real Estate Sales
Arizona School of Real Estate & Business
Scottsdale, AZ01-2024
Skills
- Executive Leadership
- Organizational Growth
- Strategic Workforce Planning
- Product Development & GTM
- Revenue Growth Strategies
- Expense Management Expertise
- Budget Oversight
- Employee Engagement
- Change Implementation Strategy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Chief Operations Officer
Get Your Nest
02.2024 - Current
Executive Operations Consultant
Cardone Ventures
10.2022 - 12.2023
Senior Manager of Operations & Client Success
Bridgecrest
09.2016 - 09.2022
Operations & Vendor Manager
Bridgecrest
08.2014 - 08.2016
License - Real Estate Sales
Arizona School of Real Estate & Business
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