Jonathan O'Neill
Frankfort,KY
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Flexible hard worker ready to learn and contribute to team success.
Overview
15
15
years of professional experience
Work History
Delivery Driver
DoorDash
Frankfort, KY
05.2019 - Current
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Performed deliveries throughout greater Lexington, KY area.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Weatherization Laborer
Bluegrass Community Action Partnership
Frankfort, KY
11.2024 - 07.2025
- Operated hand tools to assist with various labor tasks and projects.
- Maintained clean and organized work areas to ensure safety and efficiency.
- Collaborated with team members to complete community service initiatives effectively.
- Performed various task for weatherizan houses such as blown in insulation, dryer vents, weather stripping, general air sealing.
Assembler
Meritor
Frankfort, KY
08.2015 - 07.2019
- Completed accurate assembly work by positioning and aligning components.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Checked parts against stock lists, blueprints and material specifications to comply with standards.
- Stored and disposed of hazardous materials to prevent environmental contamination and injury.
- Orchestrated organizational assembly strategy to produce products conforming to design specifications.
- Completed quality records, scrap reports and machine logs in database.
- Set up and operated greasing equipment to lubricate components, sub-assemblies or assemblies.
- Worked at fast and steady pace to meet production goals.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
- Conducted visual inspections and checked for product defects.
- Operated air, manual, and hydraulic tools to put together and align assemblies.
- Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
- Followed safety and quality requirements every day.
- Used operational knowledge of systems, parts and components to solve problems arising during assembly.
- Used hand and power tools to assemble products.
- Monitored functioning of all equipment.
- Worked with operations and engineering teams to report on quality issues and enact successful resolutions.
- Processed written and verbal instructions, prints and work orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Completed daily logs and submitted reports on production activities.
Shift Manager
Qdoba Eats
Frankfort, KY
12.2012 - 11.2015
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Cross-trained in every store role to maximize operational knowledge.
Insurance Claims Specialist
Modern Residential Concepts (MRC)
Kansas City, Missouri
03.2010 - 10.2012
- Reviewed insurance claims for accuracy and compliance with policy guidelines.
- Investigated claim discrepancies by gathering relevant documentation and information.
- Communicated with clients to clarify details and resolve issues related to claims.
- Sold roofs, siding, gutters
- Storm chasing
- Writing and signing contracts
- Picked out materials to best suit the homeowner
- Did roof, siding, gutter inspection for damage
- Dealt with insurance adjusters directly
Education
High School Diploma -
Northeast Metro Technical High School
Wakefield, MA05.2003
Skills
- Excellent sense of direction
- Pallet jack and hand truck operation
- Cargo handling
- Route management
- Lifts up to 80 pounds
- Dependable and reliable
- Exceptional written and verbal communication skills
- Local Delivery
- Courteous and polite demeanor
- Local routes understanding
- Retail Logistics
- Trip planning
- Time management skills
- Responsible driver
- Customer Service
Timeline
Weatherization Laborer
Bluegrass Community Action Partnership
11.2024 - 07.2025
Delivery Driver
DoorDash
05.2019 - Current
Assembler
Meritor
08.2015 - 07.2019
Shift Manager
Qdoba Eats
12.2012 - 11.2015
Insurance Claims Specialist
Modern Residential Concepts (MRC)
03.2010 - 10.2012
High School Diploma -
Northeast Metro Technical High School