Jonathan Ornelas
Claremont,CA
Summary
Experienced plumbing sales technician with a strong background in troubleshooting, installation, and customer service. Proven ability to diagnose complex plumbing issues and improve workflow efficiency within teams.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Plumbing Sales technician
Alpine Plumbing
San Dimas, California
01.2023 - Current
- Performed tankless water heater diagnosis, service, repairs, and installation.
- Performed hydro-jetting, sewer clean out installations, spot repairs, whole house Re-drains.
- Preformed whole house fresh water re-pipe using copper, and Pex-a uponor.
- Performed slab leak water leak detection using Goldack equipment. Repairs using pex-a for in house re-route.
- Performed general plumbing service calls
- Supported customers during service calls and installations.
- Identified equipment issues through advanced troubleshooting methods.
- Worked with team members to improve workflow efficiency.
- Kitchen faucets, angle stops, toilets, shower valves, tub spouts, drain repairs etc.
- Solder, and Pro-press techniques when applicable
- 20 years of customer service experience
Plumbing Technician
Nexgen
Anaheim, California
01.2021 - 12.2022
- Diagnosed plumbing issues and performed necessary repairs.
- Installed plumbing systems in residential and commercial buildings.
- Performed all general basic plumbing repairs and diagnostics.
- Managed service calls independently, ensuring customer satisfaction and effective problem resolution.
- Maintained tools and equipment to ensure optimal performance.
- Communicated plumbing options to customers, facilitating informed decisions on larger projects.
- Coordinated installation team for larger projects, enhancing workflow and project delivery.
Education
High School Diploma -
Pacific High
San Bernardino, CA06-2003
Skills
- Equipment troubleshooting
- Plumbing installation
- Water heater service
- Leak detection
- Examination techniques
- Customer relationship management
- Sales strategy development
- Problem solving
- Critical thinking
- Conflict resolution
- Customer relations
Languages
English
Professional
Spanish
Professional
French
Limited
Timeline
Plumbing Sales technician
Alpine Plumbing
01.2023 - Current
Plumbing Technician
Nexgen
01.2021 - 12.2022
High School Diploma -
Pacific High