Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Ortiz

Whippany,NJ

Summary

Reliable and hardworking Customer Service Associate, with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Store Associate

Choice Pet
01.2023 - Current
    • Maintained tidy and organized store to comply with cleanliness standards.
    • Greeted customers, helped locate merchandise, and suggested suitable options.
    • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
    • Balanced and organized cash register by handling cash, counting change, and storing coupons.
    • Answered questions about store policies and addressed customer concerns.
    • Increased sales and customer satisfaction through personalized servicing.
    • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
    • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Managed efficient cash register operations.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    • Built customer loyalty and retention by delivering excellent shopping experiences.

Crew Member/Shift Leader

Dunkin Donuts
10.2018 - 10.2023
    • Distributed necessary tasks and duties during each shift.
    • Supervised team members and oversaw effective and efficient completion of job duties.
    • Quickly and efficiently resolved complaints and escalated issues.
    • Worked front counter, drive-thru and other areas.
    • Worked well with teammates and accepted coaching from management team.
    • Took orders, prepared meals, and collected payments.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Cleaned and maintained all areas of restaurant to promote clean image.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Trained new team members on procedures, customer service, and sales techniques.
    • Addressed guest needs, questions, or concerns to create optimum experience onboard.
    • Stocked shelves to organize aisles in assigned department.
    • Trained new employees and delegated daily tasks and responsibilities.
    • Completed cash and credit card transactions accurately using POS software.
    • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Package Handler

UPS
03.2019 - 01.2022
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.

Field Hand

Nursery Stock To Go
04.2017 - 09.2018
    • Trimmed and removed unwanted plant growth to improve health and yield of crops.
    • Monitored and maintained irrigation systems to optimize water levels for crops.
    • Cleared land and prepared soil for planting by tilling, grading and adding organic matter.
    • Applied nutrients to soil to enhance crop growth and development.
    • Cultivated fields, maintaining soil to provide crops with optimal growing environments.
    • Loaded and unloaded farm supplies and materials and stored in correct barn location.

Education

High School Diploma -

Hopatcong High School
Hopatcong, NJ
06.2015

Skills

  • POS System Operations
  • Retail Transactions Processing
  • Customer Assistance
  • Sales and Marketing
  • Team Leadership
  • Stockroom Management
  • Training Junior Team Members
  • Stocking and Replenishing
  • Cleaning and Store Maintenance
  • Thorough Knowledge of Product
  • Register Opening and Closing
  • Special Orders
  • Organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Associate

Choice Pet
01.2023 - Current

Package Handler

UPS
03.2019 - 01.2022

Crew Member/Shift Leader

Dunkin Donuts
10.2018 - 10.2023

Field Hand

Nursery Stock To Go
04.2017 - 09.2018

High School Diploma -

Hopatcong High School

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Jonathan Ortiz