Jonathan Ortiz
Orlando
Summary
Dynamic and empathetic professional with proven expertise in customer service and cash handling proficiency, honed at Universal Orlando and GameStop. Excelled in creating secure, enjoyable environments and fostering team collaboration. Achieved notable improvements in guest satisfaction and operational efficiency through innovative problem-solving and a strong work ethic.
Professional with background in guest services, ensuring safe and enjoyable experiences for visitors. Strong focus on teamwork and adaptability, consistently meeting changing needs and expectations. Skilled in customer interaction, problem-solving, and maintaining high standards of safety and efficiency. Reliable team player with commitment to delivering results.
Overview
4
4
years of professional experience
Work History
Attractions Attendant
Universal Orlando
09.2015 - 05.2016
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Adhered to company policies and guidelines at all times, ensuring consistent delivery of quality service to guests.
- Provided clear instructions for guests'' use of attractions, minimizing confusion and potential safety hazards.
Cashier
Gamestop
10.2012 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Aloma Charter High School
Winter Park, FL05-2018
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
- Cash handling proficiency
- Customer service
- Team Training
- Reliability
- Positive attitude
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Attractions Attendant
Universal Orlando
09.2015 - 05.2016
Cashier
Gamestop
10.2012 - 02.2014
High School Diploma -
Aloma Charter High School