Jonathan Ortiz
Whippany
Summary
Dynamic professional with a proven track record at Future Elevation, excelling in workflow optimization and quality assurance. Demonstrated ability to enhance customer satisfaction and meet financial targets through effective decision-making and policy implementation. Skilled in cleaning expertise and exceptional customer service, consistently exceeding performance expectations.
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Janitor
Passaic County School District
09.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
Manager of Operations
Future Elevation
05.2020 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Package Handler
UPS Freight
01.2018 - 02.2020
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Communicated with supervisors about delays or other issues with shipments.
Field Hand
Nursery Stock To Go
07.2015 - 12.2017
- Streamlined inventory management by accurately tracking tools and supplies, ensuring their availability for future projects.
- Ensured consistent progress on job sites by effectively coordinating with supervisors and fellow field hands.
- Enhanced team productivity by efficiently completing assigned tasks and maintaining a clean work environment.
- Utilized a variety of hand tools, machinery, and equipment to complete tasks with precision and efficiency, ensuring the highest quality workmanship possible.
Education
High School Diploma -
Hopatcong High School
Hopatcong, NJ06-2015
Skills
- Excellent customer service
- Decision-making
- Quality assurance
- Employee training
- Task delegation
- Workflow optimization
- Policy implementation
- Cleaning expertise
- Chemical handling
- Waste disposal management
Certification
ServSafe
Languages
Spanish
Native or Bilingual
Timeline
Janitor
Passaic County School District
09.2023 - Current
Manager of Operations
Future Elevation
05.2020 - 08.2023
Package Handler
UPS Freight
01.2018 - 02.2020
Field Hand
Nursery Stock To Go
07.2015 - 12.2017
High School Diploma -
Hopatcong High School
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