Jonathan Osorio
Lindenhurst,New York
Summary
Dynamic and detail-oriented Lead Certified Pharmacy Technician with a proven track record excelling in medication dispensing and insurance billing. Recognized for enhancing workflow optimization and fostering team collaboration, while maintaining strict confidentiality and adherence to HIPAA regulations. Committed to delivering exceptional patient care and improving operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chemotherapy Pharmacy Tech
NYCBS
09.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Streamlined drug distribution processes, reducing wait times for patients.
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2020 - 09.2023
- Enhanced customer experience with thorough medication counseling and personalized attention.
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
Lead Certified Pharmacy Technician
Procare Ltc
07.2015 - 09.2023
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Enhanced customer experience with thorough medication counseling and personalized attention.
- Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
- Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
- Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Supervisor
Burlington Coat Factory Distribution Center
07.2014 - 04.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Education
HS Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06.2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- HIPAA
- Drug inventory control
- Labeling accuracy
- Drug safety
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Trained Number new pharmacy technicians on pharmacy policies, procedures and best practices.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Certification
PTCB CERTIFIED PHARMACY TECH
STATE CERTIFIED AS WELL
Languages
Spanish
Native or Bilingual
Timeline
Chemotherapy Pharmacy Tech
NYCBS
09.2023 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy
07.2020 - 09.2023
Lead Certified Pharmacy Technician
Procare Ltc
07.2015 - 09.2023
Supervisor
Burlington Coat Factory Distribution Center
07.2014 - 04.2019
HS Diploma -
Lindenhurst Senior High School
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