Jonathan Ovalle
Houston,TX
Summary
I’m a dependable and flexible professional with hands on experience in customer service, janitorial work, and the restaurant industry. I thrive on helping people, solving problems, and keeping things running smoothly. Whether it’s providing excellent service or adapting to new tasks, I’m always ready to take on challenges. With a strong commitment to being on time and doing my best, I’m looking to bring my skills and positive attitude to an office position at a large company where I can grow and contribute to the team.
Overview
6
6
years of professional experience
Work History
Cashier
Refugio Travel Center
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Alorica
06.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Janitorial Supervisor
Abm Industries Inc De
06.2019 - 03.2021
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
Education
High School Diploma -
Chavez High School
Houston, TX06-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Problem solving
- Reliability and punctuality
- Adaptability
Languages
English
Full Professional
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Refugio Travel Center
05.2023 - Current
Customer Service Representative
Alorica
06.2021 - 03.2023
Janitorial Supervisor
Abm Industries Inc De
06.2019 - 03.2021
High School Diploma -
Chavez High School
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