Jonathan Owens
Pompano Beach,FL
Summary
Servant leader with 6 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Team player focused on talent development and empowering people to achieve their goals through teaching, training, and mentorship.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gas Station Supervisor
Costco Wholesale Corp
Coral Springs, FL
09.2023 - Current
Supervisor in Training
Costco Wholesale Corp
Coral Springs, FL
05.2023 - 07.2023
Membership Clerk
Costco Wholesale Corp
Coral Springs, FL
01.2023 - 05.2023
Frontend Assistant
Costco Wholesale Corp
Coral Springs, FL
10.2022 - 01.2023
Operations Manager
Walmart
Boca Raton, FL
12.2020 - 10.2022
- Managed operations for a 60 million dollar Walmart Supercenter with a focus in improving customer service, associate training, and creating plans to improve customer experience.
- Led daily planning meetings and set priorities for hourly management.
- Controlled costs through analyzing profit and loss statements and created budgeting plans to meet goals.
- Responsible for customer service metrics. Created plans to improve key metrics and set goals to achieve on a weekly, quarterly, and annual basis.
- Resolved high level customer complaints with a focus on maintaining integrity of the brand.
- Created development plans for hourly managers to foster a continuous improvement culture.
Support Manager
Walmart
Boca Raton, FL
11.2019 - 12.2020
- Led team meetings with employees on 2nd shift to set priorities and assign merchandising projects.
- Partnered with upper management to analyze metrics and develop plans to improve performance in service areas.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
Customer Service Supervisor
Walmart
Boca Raton, FL
06.2017 - 11.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Actively supported service associates by quickly responding to questions and finding appropriate solutions to customer issues.
- Completed daily accounting and prepared bank deposits.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Evaluated and authenticated returns, exchanges and voids.
Education
BBA - Business Management
Florida Atlantic University
Boca Raton, FL05.2022
Skills
- Verbal and Written Communication
- Problem Anticipation and Resolution
- Strategic Vision
- Workflow Optimization
- Planning and Implementation
- Customer Service Management
Accomplishments
- Led my store from the lowest performing customer service metrics in the market (11 stores) to leading the market over a period of 4 months.
- Increased use of self checkout monitoring devices from 53% daily use to 97% daily use in a period of 3 months.
- Two hourly managers promoted to salaried managers and two hourly employees promoted to hourly manager roles under a mentorship program I developed.
- Took on a stretch assignment as an HR manager and increased staffing to 100% during the holiday season; consistently recognized by regional management for delivering excellence in hiring practices.
Certification
- Certified Scrum Product Owner (CSPO) Certification URL: https://bcert.me/spkypwjke
References
- David Bonutti- Store Manager (217-821-7283) Davidbonutti@gmail.com
- Alex Keeler- Mentor (850-345-6749) b.hatim19@gmail.com
- Bilal Hatim- Mentor (352-205-1668) Alexjkeeler@gmail.com
Timeline
Gas Station Supervisor
Costco Wholesale Corp
09.2023 - Current
Supervisor in Training
Costco Wholesale Corp
05.2023 - 07.2023
Membership Clerk
Costco Wholesale Corp
01.2023 - 05.2023
Frontend Assistant
Costco Wholesale Corp
10.2022 - 01.2023
Operations Manager
Walmart
12.2020 - 10.2022
Support Manager
Walmart
11.2019 - 12.2020
Customer Service Supervisor
Walmart
06.2017 - 11.2019
BBA - Business Management
Florida Atlantic University