Jonathan Oyervides-Meraz

I have over eight years of experience in inbound call center roles supporting customers in regulated financial and service environments. I currently work remotely assisting clients with account enrollment and service questions, where I consistently maintain 99% quality and customer satisfaction scores. My background includes explaining account services clearly, resolving issues efficiently, and documenting interactions accurately while navigating multiple systems. I’m comfortable in fast-paced environments and focused on delivering accurate, customer-centric support.