Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jonathan Palencia

Apollo Beach,FL

Summary

Front of House Server at Ruth Chris Steakhouse with strong customer service and team leadership skills. Expertise in POS operation and wine selection, leading to enhanced guest experiences and increased sales through effective upselling. Proven ability to multitask in high-pressure environments while maintaining exceptional service standards.

Overview

8
8
years of professional experience

Work History

Front of House Server

Ruth Chris Steakhouse
Tampa, FL
01.2017 - Current
  • Collaborated with kitchen staff to ensure timely order preparation and delivery.
  • Gathered guest feedback on food quality, resolved issues, and provided additional items.
  • Greeted customers, answered inquiries, and recommended specials to enhance sales.
  • Communicated customer allergies and special requests to kitchen staff for accurate meal preparation.
  • Trained new employees on operational procedures and service standards.
  • Operated POS terminals to process orders, split bills, and calculate totals efficiently.
  • Served wine selections with appropriate glasses, ensuring proper presentation for customers.

Education

High School Diploma -

Riverview High School
Riverview, FL
06-2002

Skills

Team leadership

  • Multitasking
  • Customer service and support
  • Point of sale operation
  • Team collaboration
  • Wine expertise
  • High energy and stamina
  • Upselling techniques

References

References available upon request.

Timeline

Front of House Server

Ruth Chris Steakhouse
01.2017 - Current

High School Diploma -

Riverview High School

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Jonathan Palencia