Dynamic Inspection Department Manager with a proven track record at Firetrol Protection Systems, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, achieving increased customer satisfaction. Skilled in problem-solving and staff management, fostering a collaborative environment that drives performance and accountability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Inspection Department Manager
Firetrol Protection Systems
08.2013 - Current
Fire Alarm Technician
Diagnosed and repaired malfunctioning fire alarm equipment using advanced testing tools.
Collaborated with project managers to develop installation timelines and resource allocations.
Trained junior technicians on best practices for system installation and troubleshooting.
Fully installed fire alarms and various security devices.
Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
Senior Project Manager
Conducted regular project reviews to assess progress and realign resources based on evolving priorities.
Maintained schedules to meet key milestones at every project phase.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Inspection Department Manager
Implemented quality assurance measures, resulting in enhanced service delivery and customer satisfaction levels.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Increased customer satisfaction with proactive issue resolution strategies.
Fire Alarm Technician
Metroplex Control Systems
08.2010 - 08.2013
Fire Alarm Technician
Installed and maintained fire alarm systems in commercial and residential buildings.
Conducted routine inspections to ensure compliance with safety standards and regulations.
Enhanced operational efficiency through process improvements in alarm system deployment.
Evaluated system performance, recommending upgrades to meet evolving safety requirements.
Fire Alarm Technician
Design Systems Group
08.2005 - 08.2010
Installed and maintained fire alarm systems in commercial and residential buildings.
Led emergency response drills, ensuring staff preparedness for fire alarm activation scenarios.
Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
Fire Alarm Installation and Service Technician at Firetrol Protection SystemsFire Alarm Installation and Service Technician at Firetrol Protection Systems