Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonathan Parsons

Elgin,TX

Summary

Dynamic Inspection Department Manager with a proven track record at Firetrol Protection Systems, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, achieving increased customer satisfaction. Skilled in problem-solving and staff management, fostering a collaborative environment that drives performance and accountability.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Inspection Department Manager

Firetrol Protection Systems
08.2013 - Current

Fire Alarm Technician

  • Diagnosed and repaired malfunctioning fire alarm equipment using advanced testing tools.
  • Collaborated with project managers to develop installation timelines and resource allocations.
  • Trained junior technicians on best practices for system installation and troubleshooting.
  • Fully installed fire alarms and various security devices.
  • Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.

Senior Project Manager

  • Conducted regular project reviews to assess progress and realign resources based on evolving priorities.
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

Inspection Department Manager

  • Implemented quality assurance measures, resulting in enhanced service delivery and customer satisfaction levels.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Increased customer satisfaction with proactive issue resolution strategies.

Fire Alarm Technician

Metroplex Control Systems
08.2010 - 08.2013

Fire Alarm Technician

  • Installed and maintained fire alarm systems in commercial and residential buildings.
  • Conducted routine inspections to ensure compliance with safety standards and regulations.
  • Enhanced operational efficiency through process improvements in alarm system deployment.
  • Evaluated system performance, recommending upgrades to meet evolving safety requirements.

Fire Alarm Technician

Design Systems Group
08.2005 - 08.2010
  • Installed and maintained fire alarm systems in commercial and residential buildings.
  • Led emergency response drills, ensuring staff preparedness for fire alarm activation scenarios.
  • Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
  • Tested all newly installed fire alarms.

Education

High School Diploma -

Artesia High School
Artesia, NM

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Decision-making
  • Goals and performance

Certification

TX FAL - 8984

FCC GROL - 0031717051

EST 3 Certified

EST 4 Certified

Fireworks Certified

Timeline

Inspection Department Manager

Firetrol Protection Systems
08.2013 - Current

Fire Alarm Technician

Metroplex Control Systems
08.2010 - 08.2013

Fire Alarm Technician

Design Systems Group
08.2005 - 08.2010

High School Diploma -

Artesia High School
Jonathan Parsons