Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JONATHAN PASCALE

Pflugerville,TX

Summary

Driven by a passion for efficiency and team leadership, at Air Craft Inc., enhancing warehouse operations by overhauling inventory systems and fostering a collaborative environment. Skilled in OSHA compliance and staff management, consistently delivering results that surpass employer expectations, marrying technical prowess with a knack for inspiring team excellence.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Warehouse Manager

Air Craft Inc.
Round Rock, TX
10.2022 - Current

Increased warehouse efficiency by implementing new inventory management systems and procedures.

  • Streamlined operations updating warehouse layout and organizing for better storage.
  • Reduced product loss by implementing tracking systems and techniques.
  • Enhanced employee morale and work effectiveness through delegation strategies and team communication.
  • Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
  • Streamlined operations for faster processing by updating warehouse layout and organization.

Parts Specialist

Strand Brothers Service Experts
Austin, Texas
04.2022 - 10.2022
  • Served customers in-store and by telephone to answer questions, place orders, and schedule field Technicians for repair work.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Ordered T parts from various distributors to fulfill demands.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Worked on a team of 3 employees on all orders for the Austin area.

Service Technician

Air Craft Inc.
Austin, TX
03.2017 - 04.2022
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Diagnosed faults in electrical and mechanical components to return units to full operating capacity within 24 hours of maintenance request.
  • Communicated with supervisors to gather system malfunctions symptoms and locations for diagnosis and correction.
  • Tested capacitors, transistors and transformers for proper continuity and resistance.
  • Performed maintenance and repair services on commercial systems including Compressor, Blower, Condenser fan, Heat Exchanger, Economizer, change outs.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Completed numerous RTU installs and trained with crane signals and operations
  • Tested automatic, programmable and wireless thermostats in commercial buildings to decrease energy usage.

Quality Control Specialist

KoMiCo Technology Inc.
Austin, Texas Metropolitan Area, TX
09.2016 - 02.2017
  • Inspected, verified, and documented the quality of finished goods by comparing them against customer specifications and company quality standards.
  • Inspected incoming products for adherence to labeling laws and company quality standards.
  • Planned and implemented performance improvement and quality assurance programs.
  • KAISAN work implemented in Quality and Manufacturing
  • Minimized downtime by15% by reducing production rework and recalls.

Quality Control Specialist

BD Medical
Sandy, UT
11.2014 - 04.2016
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected incoming products for adherence to labeling laws and company quality standards.
  • Trained and coached existing and new employees on multiple investigative case types and internal control processes.
  • Collaborated with management to provide training on improved processes and assisted with the creation and maintenance of quality training.
  • Kept inspection journals and daily summary logs as required.
  • Halted production line in case of major non-compliance of specifications, standards, or quality discovered during the inspection process.
  • Promoted adherence to quality standards by educating new hires on quality control.
  • KAISAN work implemented in Quality and Manufacturing
  • Was in the top 2% of employees during the initial 5 million rework and recall stage.

Technician & Production Specialist

13th Floor Haunted House
San Antonio, TX
08.2014 - 11.2014
  • Organized work to meet demanding production goals.
  • Executed diagnostics, troubleshooting and evaluations on pneumatic animatronics.
  • Built Prefab structures to code and blueprint specifications before tearing down labeling and shipping for reconstruction to spec.
  • Maintained all tool and equipment Carpenter/Framing Specific

Customer Service Representative

Dialogue Marketing Communications
Orem, UT
03.2012 - 05.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Phlebotomist, Plasma Processor, PS2 Technician

Talecris Biotherapeutics
Provo, UT
06.2007 - 01.2010
  • Performed Venial punctures in conjunction with plasmapheresis to separate blood platelets from plasma for manufacturing purposes.
  • Sealing, cataloging, storing, freezing of product for shipping.
  • Performed complex mechanical alignments and calibration of PCS2 equipment to quality standards.
  • Maintained quality assurance and customer satisfaction objectives.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Monitored patients for reactions and verified sample quality.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Meticulously tracked all parts and devices used on each client.
  • Packaged and shipped specimens to central lab daily for testing.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Reviewed patient records for accuracy and completeness.
  • Followed strict HIPPA guidelines

Education

No Degree - Tertiary Sector

Utah Valley University
Orem, UT

EPA Certification - HVAC Installation And Repair

Austin Community College
Austin, TX
09.2017

Skills

  • Industrial Refrigeration Systems
  • Piping and Brazing
  • OSHA Compliance
  • Troubleshooting and Diagnostics
  • Workflow Coordination
  • Staff Management
  • Operations Planning
  • Forklift Operations
  • Mentoring and training
  • Hiring, Mentoring & Training
  • Performance Evaluations
  • Work Assignment & Delegating
  • Warehouse Logistics & Optimization
  • Transportation Management
  • Delivery Scheduling

Certification

  • EPA Certified
  • Forklift Certified
  • OSHA 10
  • PCS2 Certified
  • Active Drivers License

Timeline

Warehouse Manager

Air Craft Inc.
10.2022 - Current

Parts Specialist

Strand Brothers Service Experts
04.2022 - 10.2022

Service Technician

Air Craft Inc.
03.2017 - 04.2022

Quality Control Specialist

KoMiCo Technology Inc.
09.2016 - 02.2017

Quality Control Specialist

BD Medical
11.2014 - 04.2016

Technician & Production Specialist

13th Floor Haunted House
08.2014 - 11.2014

Customer Service Representative

Dialogue Marketing Communications
03.2012 - 05.2013

Phlebotomist, Plasma Processor, PS2 Technician

Talecris Biotherapeutics
06.2007 - 01.2010

No Degree - Tertiary Sector

Utah Valley University

EPA Certification - HVAC Installation And Repair

Austin Community College
  • EPA Certified
  • Forklift Certified
  • OSHA 10
  • PCS2 Certified
  • Active Drivers License
JONATHAN PASCALE