Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jonathan Paszt

Saint Charles,IL

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
11
years of professional experience

Work History

Consultant Manager

TEKsystems
05.2022 - Current
  • Directed major client engagements and monitored asset managements
  • Collaborate with TEKsystems executive leadership and field leadership to execute recruiting/referral strategies, retention strategies, and employee engagement strategies
  • Complete and Present QBR, ABR and quarterly employee roundtable panels
  • Collaborate with Account Managers to manage project scope and executing on deliverables outlined in Statements of Work
  • Perform issue management and facilitate issue resolution with proper notification to all affected
  • Provide input on future projects and initiatives that drive organizational goals
  • Identify and communicate opportunities to improve efficiencies and simplify operations.
  • Provide career coaching and guidance to a group of up to 75+ TEKsystems Consultant
  • Drive and lead continuous employee engagement via monthly 1-on-1 career discussions, open door meetings, training/learning activities, and social events
  • Drive employee retention and identify opportunities to reduce turnover
  • Execute and lead the gathering of performance feedback of employees and conveyed constructive feedback to improve skills.
  • Coach employees through opportunity areas by creating risk mitigation plans
  • Resolve employee relations issues
  • Evaluate the complexity and risk of HR-related matters and escalate to HR team when necessary
  • Create and execute orientation and security training
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Regional Operations Manager

Guaranteed Rate
11.2020 - 05.2022
  • Responsible for leading a team of Supervisors and Mortgage Processors, while maintaining exceptional communications with internal and external customers.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
  • Increased customer satisfaction by 10% in 2021 and 2022. Accomplished this through goal setting, KPIs and updated SLAs. Team members held to updated SLA’s and client were consistently updated progress
  • Introduced new methods, practices, and systems to reduce turnaround time, resulted in an improvement in loan turnover time – moving the timeline from 45+ days to 32.1 days.
  • Conducted daily customer service calls to gather performance feedback on the team and our processes to ensure customer satisfaction
  • Coach to and promote an effective environment for problem resolution within entire production team. Focused coaching on solution-oriented mindset and critical thinking
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored and analyzed performance data, identifying areas of improvement, and developing corrective action plans.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Processing Manager

InterFirst Mortgage
07.2020 - 11.2020
  • Successfully managed team of 20 staff, providing assistance and answering questions.
  • Helped Processing department grow in size and effectiveness throughout expansion process.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Adhered to all applicable compliance and regulatory requirements.
  • Collaborated with director on process improvement initiatives to attain goals.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Loan Processing Supervisor / Associate

JPMorgan Chase Wealth Management
06.2012 - 07.2020
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Provided leadership, guidance and direction to Processing team members, offering assistance with any need at any time.
  • Monitored pipelines to track and log status of loans.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Helped Process department grow in size and effectiveness throughout an India and Philippians expansion.

Education

Bachelor of Science - Family And Consumer Sciences

Eastern Illinois University
Charleston, IL
06.2006

Skills

  • Budgetary Controls
  • Performance Metric
  • Project Requirements
  • Quality Assurance
  • Workflow Processes
  • Change Management Process
  • Corrective Actions
  • Client Relationships
  • Thought Leadership
  • Operational Efficiency
  • Mentorship and Training
  • Managing Deliveries

Accomplishments

JPMorgan Operations Future Leader Program Graduate

Timeline

Consultant Manager

TEKsystems
05.2022 - Current

Regional Operations Manager

Guaranteed Rate
11.2020 - 05.2022

Processing Manager

InterFirst Mortgage
07.2020 - 11.2020

Loan Processing Supervisor / Associate

JPMorgan Chase Wealth Management
06.2012 - 07.2020

Bachelor of Science - Family And Consumer Sciences

Eastern Illinois University

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Jonathan Paszt