Resourceful and adaptable professional with a unique blend of technical experience, leadership skills, and customer service experience. Over 15 years of success in managing teams, optimizing operations, and ensuring quality outcome in high-paced environments. Recently completed a software engineering program, bringing a modern skillset in web development, problem solving, and digital tools. Proven ability to lead projects , communicate effectively across teams, and deliver practical solutions- whether in tech, retail, or business operations.