Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Paugh

CISSP
Ellwood City,PA

Summary

CISSP Certified with 20 Years of Experience in IT

Overview

19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certificate

Work History

Software Technical Support Analyst

Xerox
11.2015 - Current
  • Responsible for overseeing daily operations of the Verizon account.
  • Manage a fleet of over 3000 Print and Multifunction Devices across the US for Verizon Corporate offices.
  • Responsible for customer relations, including client escalations and preparation for Special Events.
  • Build and maintain Dashboards through collecting and reporting metric data.
  • Manage logistics of delivery, including support and coordination of on-site resources for any technical activity
  • Implement and document security settings, such as, Account Policies, Application Control Polices, and Access Control using SafeQ by Ysoft iwith badge readers.
  • Develop and implement performance improvement strategies and plans to promote continuous improvement.
  • Patch software and install updated software versions to eliminate security problems and protect data.

Xerox Design Analyst / Implementation Lead / Implementation Coordinator

Advantage Technical Resourcing, Inc
10.2007 - 11.2015
  • Served as the primary IT resource for troubleshooting of hardware, software, and network issues pertaining to the operation of newly delivered equipment for multiple Large Enterprise Operation customers across the U.S., including but not limited to: UPMC, Kaiser Permanente, Thompson Reuters, McAfee, Cisco, GE, BlackRock, Bank of New York Mellon, Key Bank, MetLife, WellPoint, Northrop Grumman, AT&T, Verizon, and more.
  • Responsible for configuration of all devices installed on the client's network, including network protocols such as LDAP, SNMP, SMTP, TCP/IP, SMB, TLS, NTP, Kerberos, and other security/administrative settings.
  • Responsible for managing local technicians for multiple installs throughout the country simultaneously.
  • Responsible for development and documentation of install processes to meet each client's individual needs.

Lead Service Technician

GameTech International
East Lansing, MI
04.2004 - 04.2007
  • Responsible for the installation and support of multiple Networks at separate locations in the Gaming Industry.
  • This included installation of POSs, RF equipment, and proprietary Hardware and Software related to the Gaming Industry.
  • Responsible for managing three technicians throughout the state.
  • Regional Trainer for new Customer Service Technicians.

Systems Operator

Per-Se Technologies
Highland Heights, OH
06.2002 - 11.2003
  • Responsible for maintaining successful transmissions, of medical insurance claims.
  • Use of proprietary software to send and receive and properly backup medical claims in accordance with HIPPA.
  • Reviewed job logs and application errors with sense of urgency to meet customer needs.
  • Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.

Education

Associate of Applied Science - Computer Systems / Networking

Pittsburgh Technical College
Oakdale, PA
05.2000 - 05.2002

Skills

Information Securityundefined

Certification

Certified Information Systems Security Professional (CISSP)

Timeline

Software Technical Support Analyst

Xerox
11.2015 - Current

Xerox Design Analyst / Implementation Lead / Implementation Coordinator

Advantage Technical Resourcing, Inc
10.2007 - 11.2015

Lead Service Technician

GameTech International
04.2004 - 04.2007

Systems Operator

Per-Se Technologies
06.2002 - 11.2003

Associate of Applied Science - Computer Systems / Networking

Pittsburgh Technical College
05.2000 - 05.2002

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