Jonathan Pearson
Tacoma,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated, eager to seek opportunities to expand skills. Good interpersonal skills. Highly skilled at keyboard operations.
Overview
37
37
years of professional experience
Work History
Lead Collection Representative
Internal Revenue Service, IRS
Seattle, WA
07.1999 - 12.2023
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service support to customers over the telephone.
- Adhered to all company policies regarding customer service standards and procedures.
- Verified accuracy of customer accounts prior to making changes or updates.
- Consistently maintained high levels of professionalism when interacting with customers over the phone.
- Navigated multiple computer systems simultaneously while conversing with customers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Administrative Assistant
U.S. Air Force Various Locations
08.1986 - 04.1995
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained accurate department records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Education
Liberal Arts
Western Washington University
Bellingham, WASkills
- Paperwork Processing
- Customer Support
- Records Management
- Client Services
- Customer Relations
- Adaptability
- Decision-Making
- Adaptability and Flexibility
- Excellent Communication
- Reliability
- Self Motivation
- Professionalism
- Written Communication
- Active Listening
Timeline
Lead Collection Representative
Internal Revenue Service, IRS
07.1999 - 12.2023
Administrative Assistant
U.S. Air Force Various Locations
08.1986 - 04.1995
Liberal Arts
Western Washington University