Jonathan Pender

Detail-oriented and customer-focused professional with 5 years of experience in financial services, collections, and customer support. Proven ability to manage high-volume inbound and outbound calls, negotiate repayment solutions, and maintain a balance between recovery goals and positive customer experience. Skilled in navigating sensitive financial conversations with empathy, professionalism, and adherence to compliance standards. Adept at using collection systems and CRM tools to document activity and achieve performance metrics. Seeking to bring my strong communication skills and problem-solving ability to JPMorgan Chase as a Credit Card Collections Specialist I.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Account management with deceased customers, customers in collections, account payments, name changes, and account payments.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Dealing with sensitive information and customer's private information.
• Helping customers through chats.
• Being able to articulate the customer's concerns accurately.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Mentorship allowed me to learn to adjust to different types of personalities.

• Took orders, prepared meals and collected payments.
• Assisted other team members to achieve goals.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.

• Took orders, prepared meals and collected payments.
• Assisted other team members to achieve goals.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked well with teammates and accepted coaching from management team.