Jonathan Perez
Chicago,IL
Summary
Proven leader with extensive experience in operations management and team leadership, notably at McDonald's. Excelled in inventory control and staff development, driving significant improvements in customer satisfaction and operational efficiency. Skilled in fostering a culture of safety and efficiency, as demonstrated in both fast-food and warehouse settings. Achieves results through effective decision-making and employee motivation, with a track record of enhancing team performance and business growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Vigilant Forklift Operator familiar with operations and maintenance. Skilled at efficiently moving materials across areas to help teams meet demanding objectives. Conversational abilities paired with 1+ years of experience. Started working at a young age seeking better goals as well as accomplishments worked for McDonald’s for about almost a month and got promoted to a manager and from there kept getting promotions have certificates for several classes from food handling to OTP meaning able to quickly find and fix any issues with the store system, worked for Amazon and learned pretty quickly within the first week and was going to get promoted but had left for the military since wanting to try something new and left
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McDonald's
07.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
FC Associate
Amazon
10.2023 - 05.2024
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Selected packing materials based on size, quantity and fragility of package contents.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Managed timely and effective replacement of damaged or missing products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Safely and securely loaded items to prevent damage during transport.
Education
America Business College
5310 W Cermak RdSkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Food safety and sanitation
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Budget Control
- Workflow Coordination
- Google Drive
- Budgeting expertise
- Teamwork and Collaboration
- Customer Service
- Staff hiring
- Effective leader
- Staff training/development
- Scheduling
- Employee Motivation
- Hiring and Onboarding
- Schedule Management
- Decision-Making
- Team Leadership
- Inventory Management
- Training Management
- Recruitment
- Employee Development
- Staff Scheduling
- Forklift Operation
- Loading and unloading
- Warehouse Safety
- Safety awareness
- Material Handling
- General laborer
- Order Picking
- Order picking and processing
- Safe driver
- Punctual and Reliable
- Materials Handling
- Problem-Solving
- Material packaging
- Palletizing
- Heavy equipment operations
- Storage and Organization
- Lift Equipment Operation
- Heavy Equipment Operation
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Warehouse Operations
- Pallet Jack Handling
- Warehouse Organization
- Sorting and Labeling
- Attention to Detail
- Punctual and Dependable
- Unpacking merchandise
- Stacking and Staging
- Order Fulfillment
- Pallet Jacks
- Safety Protocols
- Basic Mathematics
Accomplishments
Pretty quickly climbed to the top and slowly growing even more with more accomplishments and wanting to do the best and be the best wherever I go always worked hard.
Certification
- Certified food safety manager , Mcdonalds - 7/2021-current
- OTP (Operations Technology Professional ), McDonald’s - 8/2021-current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FC Associate
Amazon
10.2023 - 05.2024
Assistant General Manager
McDonald's
07.2021 - Current
America Business College