Jonathan Perez
Ferris,TX
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
5
5
years of professional experience
Work History
Service Advisor
Clay Cooley Nissan
Dallas, TX
10.2023 - Current
- Operated cash registers to process payments for goods and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
Assistant Manager
Take 5 Car Wash
Fort Worth, TX
06.2022 - 09.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Greeted customers and answered questions regarding services offered.
- Assisted customers with selection of car wash packages and add-on services.
- Inspected vehicles for damage prior to washing.
- Operated cash register to process customer payments.
- Performed basic maintenance checks on equipment used in the car wash process.
- Organized supplies needed for each job including soap, water hoses, brushes, rags.
- Stocked shelves with cleaning materials and supplies needed for each job.
Pawnbroker
Uncle Dan's Pawnshop
Dallas, Texas
10.2019 - 08.2022
- Verified authenticity and value of items brought in for pawning or selling.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Processed loan applications and determined appropriate loan amounts based on customer's financial information.
- Negotiated loan repayment plans with customers when necessary.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Balanced daily takings against receipts issued to ensure accuracy of reported revenues.
- Resolved customer complaints effectively in a polite and professional manner.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Valued items according to current market conditions and negotiated with customers regarding prices.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
Education
High School Diploma -
Sunset High School
Dallas, TX06-2017
Skills
- Computer Skills
- Customer Service
- CRM Software
- Repairs Scheduling
- Technical Support
- Documentation And Reporting
- Data Entry
- Price Quoting
- Performance Goals
- Account Management
- Records Management
- Sales expertise
- Customer consulting
- Multitasking and Organization
- Attention to Detail
Languages
Spanish
Professional
Timeline
Service Advisor
Clay Cooley Nissan
10.2023 - Current
Assistant Manager
Take 5 Car Wash
06.2022 - 09.2023
Pawnbroker
Uncle Dan's Pawnshop
10.2019 - 08.2022
High School Diploma -
Sunset High School
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