Jonathan Pfeifer
Rio Rancho,NM
Summary
Field service engineer with several years of experience performing and repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge.
Overview
11
11
years of professional experience
Work History
Field Service Engineer III
Tokyo Electron Limited
Albuquerque, NM
06.2025 - Current
- All duties and expectations outlined as FSE II.
- Increased expectations for handling customer interactions in a professional and quality manner.
- Developed and implemented training classes for both colleagues and customers.
- Authored and maintained workflow and troubleshooting procedures.
- Delegated day-to-day projects and tasks to a team of 10 or more field service engineers.
- Collaborated with senior management to resolve complex and high-priority issues in support of increased customer satisfaction.
Field Service Engineer II
Tokyo Electron Limited
Albuquerque, NM
07.2022 - 06.2025
- Performed installations, repairs, and maintenance of semiconductor equipment, as per company guidelines and customer requirements.
- Provided technical support to customers via on-site visits, while timely resolving technical issues.
- Troubleshot simple and complex technical issues with teams, such as Engineering and Quality Assurance.
- Trained customers on the proper use of equipment and safety protocols.
- Extensively document all repairs, maintenance activities, parts, and customer communications.
- Held safety and quality as the top priority by following procedures, schematics, and pre-work documentation/permits.
- Kept updated with the continually changing industry trends, product enhancements, and techniques.
Automotive Technician
Galles Chevrolet
Albuquerque, NM
10.2014 - 07.2022
- Communicated with the customer to accurately understand the service need, promptly diagnosed vehicle condition, and identified the required service repairs.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Maintained certifications and completed in-depth training on common and complex topics.
- Serviced equipment, systems, and components.
- Kept detailed records of repairs, labor involved, and parts used.
Education
High School Diploma -
Volcano Vista
01-2012
Skills
- Schematics understanding
- Hazmat knowledge
- Troubleshooting and diagnostics
- Microsoft Office Suite
- Hand and power tool use
- PLC use
- Customer service management
- Field support
- Equipment installation and maintenance
- Performance testing
- Clean room protocol
- Precision Measurement tools
Timeline
Field Service Engineer III
Tokyo Electron Limited
06.2025 - Current
Field Service Engineer II
Tokyo Electron Limited
07.2022 - 06.2025
Automotive Technician
Galles Chevrolet
10.2014 - 07.2022
High School Diploma -
Volcano Vista
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