Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jonathan Phillips

Saint Catharine,KY

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Overview

Work History

U.A. Collector

Crown Recovery Center
12.2023 - Current
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Trained new team members on scripts, company services, and collection strategies.
  • Evaluated, researched and resolved discrepancies.
  • Achieved performance goals on consistent basis.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.

Education

Associate of Science - Health Sciences

Elizabethtown Community And Technical College
Springfield, KY
12.2025

Skills

  • Safety Procedures
  • Customer research
  • Call center experience
  • Assertiveness
  • Performance Improvements
  • Proficiency in Corporate Documentation
  • Collections processing
  • History research
  • Staff Development
  • Records Management
  • Collections
  • Decision-Making
  • Analytical and Critical Thinking

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

U.A. Collector

Crown Recovery Center
12.2023 - Current

Associate of Science - Health Sciences

Elizabethtown Community And Technical College
Jonathan Phillips