Jonathan Phungglan
Salinas,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
PM Sort Supervisor
UPS
Monterey, CA
10.2023 - Current
- Supervised, trained and evaluated staff performance on a regular basis.
- Monitored daily productivity of employees to ensure work was completed efficiently and accurately.
- Conducted weekly meetings to discuss safety protocols, operational procedures and customer service standards.
- Provided feedback on areas of improvement in order to increase overall team morale and productivity levels.
- Established clear expectations and goals for each shift while providing guidance and support when needed.
IT Technician
EMR CPR
Union City, CA
05.2021 - 10.2021
- Worked as part of a team in deployed desktops/monitors, handled audio/visual sweeps consisting of testing if devices were working correctly and determining if certain issues needed to be escalated to Tier II
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Desktop Asset Technician
LanguageLine Solutions
Monterey, CA
10.2021
- Worked as part of Asset Management Tier II team, handling tickets escalated by Tier I, provided remote support to end users with various applications in a day-to-day use, experience with Salesforce ticketing systems, provided customer service through softphone services
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Replaced defective components or parts as needed.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
Education
Computer Support Specialist -
CET
04.2021
Skills
- Experience with Microsoft 365
- Experience with Active Directory
- Experience with Microsoft Excel
- Experience with Microsoft Word
- Experience with Ivanti
- Diagnose and repair problems with hardware and software
- Effective communication and customer services skills in providing technical support via phone or softphone services
References
- Allyssa Arrey, Cashier, Wash n Dash, 831-444-5839
- Masao Taber, IT Technician, EMPR CPR, 831-484-4838
- Van Rogers, Desktop Services Engineer, 214-223-5000
Timeline
PM Sort Supervisor
UPS
10.2023 - Current
Desktop Asset Technician
LanguageLine Solutions
10.2021
IT Technician
EMR CPR
05.2021 - 10.2021
Computer Support Specialist -
CET