Jonathan Piedra
Dallas,TX
Summary
Hardworking Bartender with experience in large-scale casual and fine-dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Hudson House
09.2023 - Current
- Efficiently managed multiple responsibilities simultaneously, such as taking orders, serving food, and handling inquires
- Juggled high volumes of orders and service requests while maintaining accuracy and customer satisfaction
- Upheld cleanliness and organization of the dining area and server work stations
- Monitored inventory levels of supplies, reported shortages, and ensured proper stock levels
- Assisted in training, sharing best practices for multitasking and effective customer service.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
MI COCINA
03.2023 - 08.2024
- Managed the bar area, including cleaning, organizing, and restocking items to maintain a well-functioning workspace
- Mixed and served drinks in a busy restaurant environment, ensuring quick and accurate service
- Provided exceptional customer service by engaging with patrons acquiring regular and loyal clientele
- Extensive product knowledge to recommend premium spirits and upsell high-margin items, resulting in an increase in average check size
- Monitored sales trends, adjusting drink menus and specials to capitalize on peak business periods and customer preferences.
Bartender
The Cheesecake Factory
03.2022 - 10.2023
- Provided exceptional customer service, handling inquiries, and resolving issues promptly
- Assisted with restocking supplies, cleaning, and maintaining the bar area
- Ensured compliance with health and safety regulations
- Adapted quickly to changing priorities and unexpected situations, such as handling large parties
- Handled cash transactions, processed payments while maintaining focus on customer service.
Server/Bartender
Cantina Laredo
04.2022 - 03.2023
- Maintained a 7-table section with a 40+ guest capacity and served more than 100 customers per shift
- Followed nutrition safety and handling procedures
- Straightened up work regions, equipment, utensils, dishes, and silverware
- Attended weekly team meetings to review shift goals and objectives
- Consistently hit alcohol upsell goal of 20 customers per shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Consultant/ Sales Representative
Todd V
10.2016 - 08.2022
- Developed skills in prioritizing, organization, decision-making process, time management, and verbal/written communication skills
- Organized virtual or on-site conferences with new or familiar clientele to discuss their needs for their developmental necessities
- Consistently meeting and transcending sales goals for the month
- Attended and partook in staff meetings regarding marketing objectives and sales procedures
- Conserved successive relationships with buyers by preserving regular communication between myself and customers via email, phone calls, and virtual conferences.
Field-Engineer
Baker Triangle
07.2013 - 10.2016
- Verified that all finalized work complied with relevant codes, architectural drawings, and specifications
- Conserved lines and levels with minimal error
- Resolving onsite malfunctions
- Ensured all safety rules, policies, and standards for all projects were followed
- Performed plan drafting using Auto-CAD software.
Education
Associate's Degree - Science
Dallas Community College District
Dallas, TXSkills
- Liquor, beer, and wine knowledge
- Bartending (3 years)
- Customer Service
- Creative Mixology
- Kitchen experience
- Upselling
- Serving
- Classic cocktails
- Responsible Alcohol Service
- Ordering bar supplies
- Beverage Preparation
- Food Service
Certification
- Food Handler Certification
- T.A.B.C.
- TABC Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Hudson House
09.2023 - Current
Bartender
MI COCINA
03.2023 - 08.2024
Server/Bartender
Cantina Laredo
04.2022 - 03.2023
Bartender
The Cheesecake Factory
03.2022 - 10.2023
Consultant/ Sales Representative
Todd V
10.2016 - 08.2022
Field-Engineer
Baker Triangle
07.2013 - 10.2016
Associate's Degree - Science
Dallas Community College District
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