Jonathan Pierce
Knoxville,TN
Summary
Versatile, manager-level professional repeatedly-recognized for providing exceptional leadership and guidance to employees
and unparalleled experiences to customers. Responsible and dependable with twenty years of comprehensive experience
overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and
industry developments.
Overview
19
19
years of professional experience
Work History
Department Manager
Titanic Museum Attraction
Pigeon Forge, TN
05.2017 - 08.2023
- planned and executed daily deployment, tour scheduling, event processing
- ran daily cash handling, financial spreadsheets
- handled all guest experience issues
- in charge of staff scheduling for Cast, Admissions and Maintenance departments
- designed, implemented and maintained all staff costuming
- developed all Cast department character work
- re-wrote staff training program
- developed and ran staff educational programs
- assisted with planning and execution of on- and offsite special events
- ran museum social media
Service Manager
Escorpion Restaurant
Atlanta, GA
11.2013 - 04.2017
- managed all front-of-house service staff
- developed and maintained relationships with guests, vendors and suppliers
- monitored service staff performance metrics to track accomplishments and identify areas of improvement
- ran all front-of-house hiring and training
- re-wrote training program
- in charge of all front-of-house scheduling
- developed and ran staff educational programs
- co-wrote training manual on the history and scope of the tequila, mezcal and sotol industries
- booked, coordinated and executed all onsite special events
- ran restaurant's social media
Shift Supervisor
STARBUCKS COFFEE COMPANY
Alpharetta, GA
04.2004 - 10.2013
- ran daily staff deployment and cash handling
- designed and implemented instore advertising
- store's designated Coffee Master
- helped develop and implement all staff educational and training programs
- point person for on- and offsite special events
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-2004
Bachelor of Science - Political Science
Georgia State University
Atlanta, GASkills
- Staff Management
- Cost Planning
- Resource Coordination
- Logistics Planning
- Customer Service
- Performance Management
- Database Management
- Employee Scheduling
- Policy Development
- Staff Hiring and Retention
- Sales Reporting
- Emergency Response
- Order Management
- Coaching and Mentoring
- Operations
- POS Software
- Supply and inventory management
Websites
Affiliations
VOLUNTEER WORK
Chairperson of Logistics/Entertainment/Activities , Relay for Life (American Cancer Society)
Alpharetta, GA
January 2005 - May 2013
Legislative Advocate, Cancer Action Network (American Cancer Society)
Atlanta, GA
Jan '09
Legislative Advocate, Trevor Project
Atlanta, GA
Jan '14
Greenroom and Guest Hospitality Coordinator, Orange Conference
Atlanta, GA
April 2005 - April 201
Timeline
Department Manager
Titanic Museum Attraction
05.2017 - 08.2023
Service Manager
Escorpion Restaurant
11.2013 - 04.2017
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2004 - 10.2013
High School Diploma -
Fountain Valley High School
Bachelor of Science - Political Science
Georgia State University
Similar Profiles
Thomas SCHOFIELDThomas SCHOFIELD
Cocktail bartender at Titanic HotelCocktail bartender at Titanic Hotel
Gabrielle HooverGabrielle Hoover
Project Manager at Experiential Media Group & RMS Titanic, Inc.Project Manager at Experiential Media Group & RMS Titanic, Inc.
Narmeen MannaNarmeen Manna
Outbound Logistics at Titanic FurnitureOutbound Logistics at Titanic Furniture