Jonathan Pierre
Miramar,FL
Overview
22
22
years of professional experience
Summary
Results-driven Slot Supervisor known for high productivity and efficient task completion. Possess specialized skills in slot operations management, customer dispute resolution, and regulatory compliance. Excel in communication, leadership, and problem-solving to enhance team performance and ensure guest satisfaction. Committed to maintaining gaming integrity and promoting a positive casino environment.
Work History
Slot Supervisor /Dual Rate Shift Manager
Seminole Casino Coconut Creek
Coconut Creek, Florida
03.2015 - Current
- Supervised slot machine operations to ensure compliance with gaming regulations.
- Trained and mentored staff on customer service and operational procedures.
- Monitored gaming floor activity to maintain a safe and enjoyable environment.
- Assisted players with machine issues and provided technical support when needed.
- Resolved customer complaints promptly and professionally.
- Trained new employees on the use of gaming machines and proper procedures.
- Worked closely with security personnel to monitor high-value jackpots and other large payouts.
- Investigated any suspicious activity or incidents within the slots area.
- Enforced house rules regarding minimum bets and maximum payouts, while ensuring fairness towards customers.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Monitored slot machine operations for accuracy and efficiency.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Supervised shift operations ensuring compliance with safety and quality standards.
Customer Service Representative
Seminole Casino Coconut Creek
Coconut Creek, Florida
01.2011 - 03.2015
- Collaborated with team members to enhance service delivery processes.
- Trained new hires on company policies and customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Pit Clerk
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, Florida
04.2010 - 01.2011
- Ensured accuracy of customer account information by verifying and updating data in computer system.
- Greeted customers, answered questions, and provided information about services.
- Entered player ratings and guest transaction data into casino management system and maintained confidentiality of gaming records.
Floor Attendant
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, Florida
09.2008 - 03.2010
- Maintained cleanliness and organization of gaming areas for guest satisfaction.
- Utilized cleaning equipment and supplies to uphold hygiene standards effectively.
- Collaborated with team members to enhance the overall guest experience.
Pharmacy Technician
Walgreen's Pharmacy
North Miami, Florida
01.2008 - 08.2008
- Dispensed medications accurately following prescriptions and safety protocols.
- Assisted pharmacists in managing inventory and stocking pharmaceutical supplies.
- Provided customer service by answering questions about medications and health products.
- Processed prescription orders using pharmacy management software efficiently.
Cashier
McDonald's
Miami, Florida
03.2004 - 01.2006
- Handled cash transactions accurately and maintained register integrity.
- Processed customer orders efficiently at high-demand service times.
- Assisted customers with menu choices and answered product questions.
Skills
- Slot machine operations
- Gaming regulations compliance
- Customer complaint resolution
- Staff training and mentorship
- Technical support for machines
- Casino management systems
- Communication skills
- Cash handling accuracy
- Teamwork and collaboration
- Customer service
- Transaction documentation
Education
Associate Degree - Business Administration
Corinthian College
Miami Gardens, FL09-2010
Diploma - Pharmacy Technician
Everest Institute
Miami Gardens, FL11-2008
High School Diploma -
Edison High School
Miami, FL05-2006
Languages
French
Limited
Timeline
Slot Supervisor /Dual Rate Shift Manager
Seminole Casino Coconut Creek
03.2015 - Current
Customer Service Representative
Seminole Casino Coconut Creek
01.2011 - 03.2015
Pit Clerk
Seminole Hard Rock Hotel & Casino - Hollywood, FL
04.2010 - 01.2011
Floor Attendant
Seminole Hard Rock Hotel & Casino - Hollywood, FL
09.2008 - 03.2010
Pharmacy Technician
Walgreen's Pharmacy
01.2008 - 08.2008
Cashier
McDonald's
03.2004 - 01.2006
Associate Degree - Business Administration
Corinthian College
Diploma - Pharmacy Technician
Everest Institute
High School Diploma -
Edison High School