Overview
Summary
Work History
Skills
Education
Languages
Timeline
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Jonathan Pierre

Miramar,FL

Overview

22
22
years of professional experience

Summary

Results-driven Slot Supervisor known for high productivity and efficient task completion. Possess specialized skills in slot operations management, customer dispute resolution, and regulatory compliance. Excel in communication, leadership, and problem-solving to enhance team performance and ensure guest satisfaction. Committed to maintaining gaming integrity and promoting a positive casino environment.

Work History

Slot Supervisor /Dual Rate Shift Manager

Seminole Casino Coconut Creek
Coconut Creek, Florida
03.2015 - Current
  • Supervised slot machine operations to ensure compliance with gaming regulations.
  • Trained and mentored staff on customer service and operational procedures.
  • Monitored gaming floor activity to maintain a safe and enjoyable environment.
  • Assisted players with machine issues and provided technical support when needed.
  • Resolved customer complaints promptly and professionally.
  • Trained new employees on the use of gaming machines and proper procedures.
  • Worked closely with security personnel to monitor high-value jackpots and other large payouts.
  • Investigated any suspicious activity or incidents within the slots area.
  • Enforced house rules regarding minimum bets and maximum payouts, while ensuring fairness towards customers.
  • Collaborated with other departments within the casino to ensure smooth operation of the slots area.
  • Monitored slot machine operations for accuracy and efficiency.
  • Monitored payment of hand-delivered jackpots to verify promptness.
  • Supervised shift operations ensuring compliance with safety and quality standards.

Customer Service Representative

Seminole Casino Coconut Creek
Coconut Creek, Florida
01.2011 - 03.2015
  • Collaborated with team members to enhance service delivery processes.
  • Trained new hires on company policies and customer service protocols.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Pit Clerk

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, Florida
04.2010 - 01.2011
  • Ensured accuracy of customer account information by verifying and updating data in computer system.
  • Greeted customers, answered questions, and provided information about services.
  • Entered player ratings and guest transaction data into casino management system and maintained confidentiality of gaming records.

Floor Attendant

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, Florida
09.2008 - 03.2010
  • Maintained cleanliness and organization of gaming areas for guest satisfaction.
  • Utilized cleaning equipment and supplies to uphold hygiene standards effectively.
  • Collaborated with team members to enhance the overall guest experience.

Pharmacy Technician

Walgreen's Pharmacy
North Miami, Florida
01.2008 - 08.2008
  • Dispensed medications accurately following prescriptions and safety protocols.
  • Assisted pharmacists in managing inventory and stocking pharmaceutical supplies.
  • Provided customer service by answering questions about medications and health products.
  • Processed prescription orders using pharmacy management software efficiently.

Cashier

McDonald's
Miami, Florida
03.2004 - 01.2006
  • Handled cash transactions accurately and maintained register integrity.
  • Processed customer orders efficiently at high-demand service times.
  • Assisted customers with menu choices and answered product questions.

Skills

  • Slot machine operations
  • Gaming regulations compliance
  • Customer complaint resolution
  • Staff training and mentorship
  • Technical support for machines
  • Casino management systems
  • Communication skills
  • Cash handling accuracy
  • Teamwork and collaboration
  • Customer service
  • Transaction documentation

Education

Associate Degree - Business Administration

Corinthian College
Miami Gardens, FL
09-2010

Diploma - Pharmacy Technician

Everest Institute
Miami Gardens, FL
11-2008

High School Diploma -

Edison High School
Miami, FL
05-2006

Languages

French
Limited

Timeline

Slot Supervisor /Dual Rate Shift Manager

Seminole Casino Coconut Creek
03.2015 - Current

Customer Service Representative

Seminole Casino Coconut Creek
01.2011 - 03.2015

Pit Clerk

Seminole Hard Rock Hotel & Casino - Hollywood, FL
04.2010 - 01.2011

Floor Attendant

Seminole Hard Rock Hotel & Casino - Hollywood, FL
09.2008 - 03.2010

Pharmacy Technician

Walgreen's Pharmacy
01.2008 - 08.2008

Cashier

McDonald's
03.2004 - 01.2006

Associate Degree - Business Administration

Corinthian College

Diploma - Pharmacy Technician

Everest Institute

High School Diploma -

Edison High School
Jonathan Pierre