Jonathan Pizano
San Pablo,CA
Summary
Proven leader and bilingual communicator, adept in critical thinking and problem-solving, with a track record of exceeding customer expectations at Amazon. Skilled in team collaboration and computer literacy, consistently ranked in the top 5% for quality. Demonstrated excellence in operational performance and safety, fostering continuous improvement and learning.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
10.2021 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Joined the safety committee
- Learning Ambassador & Jedi/ Quality Coaching for CAP. (Pick)
- Member of the 4K Club: Picking above 4,000 units during shift. And, ranking in the top 5% in Quality.
Sales Associate
Big 5 Sporting Goods
05.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Sociology
Sacramento State
Sacramento, CA05.2024
Associate of Arts - Psychology
Berkeley City College
Berkeley, CA05.2021
Skills
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Computer Skills
- Problem-Solving
- Calm Under Pressure
- Critical Thinking
- Decision-Making
- Problem Resolution
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Fulfillment Associate
Amazon
10.2021 - Current
Sales Associate
Big 5 Sporting Goods
05.2019 - 12.2020
Bachelor of Arts - Sociology
Sacramento State
Associate of Arts - Psychology
Berkeley City College