Jonathan Plankinton
USA
Summary
IT professional with expertise in hardware diagnostics and operating system configuration. Proven ability to deliver exceptional customer support while resolving technical issues efficiently. Strong problem-solving skills have resulted in enhanced system performance and increased user satisfaction. Quick learner with a history of rapidly adapting to new technologies to improve service delivery.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Support Specialist/Department Lead
Butler Brothers Steel Rule Die
Kansas City, MO
10.2023 - Current
- Diagnosed and resolved complex hardware failures and network connectivity issues, minimizing system downtime.
- Facilitated end-user training on hardware and software including workstations, scanners, and multifunction printers.
- Upgraded corporate hardware and network connectivity by successfully provisioning CAT6 cabling, configuring new workstations, and integrating office peripherals.
Line Cook
Lava Lava Beach Club
Waikoloa, HI
10.2021 - 07.2023
- Cooked and prepared items for customers per the Chef request.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Prep Cook/Line Cook
The Booch Bar
Hilo, HI
12.2019 - 02.2021
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Increased machine efficiency by scraping and pre-washing dishes.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Gently moved glassware, crystal and other delicate items to prevent breakage.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
IT Support Specialist
Pensanka Consulting LLC
Hilo, HI
12.2019 - 05.2020
- Monitored systems in operation and input commands to troubleshoot areas.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
Greenhouse Laborer
Island Grower Supply
Waimānalo, HI
12.2018 - 09.2019
- Assisted with maintenance and installation of irrigation equipment.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Observed safety regulations on job sites to minimize accidents.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Operated equipment such as fork trucks and skidders.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
IT Technician
Hawaiian Telcom
Honolulu, HI
08.2015 - 11.2018
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Supervisor
Glory Days Pizza
Topeka, KS
11.2012 - 06.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Shift Leader
Sears
Topeka, KS
08.2012 - 10.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety.
- Maintained compliance with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
CompTIA A+ Certification -
CompTIA
Remote08.2026
Some College (No Degree) -
Sophia Learning
RemoteSkills
- Network troubleshooting
- Equipment maintenance
- Customer service
- System configuration
- Technical support
- End-user training
- Apple Mac OS
- Backup and Recovery
- Cloud Computing
- Computer Network Management
- Cybersecurity
- Help Desk Support
- Linux
- MDM
- System Administration
- Virtualization
Certification
CompTIA A+
Timeline
IT Support Specialist/Department Lead
Butler Brothers Steel Rule Die
10.2023 - Current
Line Cook
Lava Lava Beach Club
10.2021 - 07.2023
Prep Cook/Line Cook
The Booch Bar
12.2019 - 02.2021
IT Support Specialist
Pensanka Consulting LLC
12.2019 - 05.2020
Greenhouse Laborer
Island Grower Supply
12.2018 - 09.2019
IT Technician
Hawaiian Telcom
08.2015 - 11.2018
Supervisor
Glory Days Pizza
11.2012 - 06.2015
Shift Leader
Sears
08.2012 - 10.2014
CompTIA A+ Certification -
CompTIA
Some College (No Degree) -
Sophia Learning