Jonathan Pollo
Miami,FL
Summary
Motivated HR graduate with hands-on experience in conflict resolution and compliance support through an internship at the Eleventh Judicial Circuit of Florida. Demonstrates a strong work ethic, having balanced rigorous coursework—completing 6–7 classes per semester—with consistent academic excellence, earning a 3.8 GPA and Dean’s List honors every term. Proven ability to learn quickly, adapt to challenges, and contribute to organizational goals. Familiar with ADP HRIS, employee onboarding, and policy compliance. Eager to apply strong leadership, critical thinking, and communication skills in a dynamic HR environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Conflict Resolution and HR Compliance Intern
Eleventh Judicial Circuit Of Florida
08.2024 - 12.2024
- Observed and supported compliance investigations by assisting in research and documentation, gaining hands-on experience in handling sensitive employee relations and compliance matters.
- Learned risk management strategies by contributing to the analysis of compliance procedures and understanding how organizations mitigate regulatory risks.
- Assisted with maintaining digital documentation systems and became familiar with using ADP HRIS to organize and update 100+ employee records and internal compliance policies.
- Gained practical knowledge of employee leave management by learning and assisting in the review of FMLA (Family and Medical Leave Act) and Short-Term Disability (STD) cases, enhancing understanding of leave policies and compliance requirements.
Mentor, At-Risk Youth
First Star Non-Profit Org.
06.2024 - 07.2024
- Facilitated conflict resolution and improved communication, reflecting strong employee relations skills.
- Led workshops on stress management, career planning, and conflict resolution, aligning with training and development responsibilities for groups of 40+ participants
- Organized group events and team-building activities everyday, showcasing employee engagement and organizational culture development.
- Maintained accurate records and documentation for program participants, demonstrating attention to detail and compliance management.
- Managed sensitive participant information with confidentiality, reflecting professionalism in handling private data.
Shift Lead
Urban Air Trampoline and Adventure Park
08.2019 - 03.2020
- Handled store opening and closing procedures in a timely manner
- Trained and supported new employees, ensuring everyone understood daily tasks and company expectations.
- Delegated tasks and monitored team performance to keep operations running smoothly during twelve-hour shifts.
- Rotated between roles as needed, assisting employees and maintaining workflow.
- Oversaw cash handling procedures for transactions totaling up to $5,000 daily, ensuring accuracy and proper documentation.
Education
Bachelor of Arts - Human Resources Management
Miami Dade College
Miami, FL04-2025
Skills
HR & Administrative Skills
- Employee Onboarding & Training
- Employee Relations & Conflict Resolution
- HR Compliance & Policy Support
- HRIS Systems (ADP)
- Recruitment & Talent Acquisition Support
- Performance Monitoring & Feedback
- Records Management & Documentation
- Workplace Safety & Compliance
- Microsoft Office Suite & Collaboration Tools (Word, Excel, PowerPoint, Outlook, Zoom, Slack, SharePoint, Teams)
Certification
Florida Security D License | Florida Department of Agriculture and Consumer Services (FDACS) | 2022, 2023, 2024, 2025
Languages
English
Spanish
Timeline
Conflict Resolution and HR Compliance Intern
Eleventh Judicial Circuit Of Florida
08.2024 - 12.2024
Mentor, At-Risk Youth
First Star Non-Profit Org.
06.2024 - 07.2024
Shift Lead
Urban Air Trampoline and Adventure Park
08.2019 - 03.2020
Florida Security D License | Florida Department of Agriculture and Consumer Services (FDACS) | 2022, 2023, 2024, 2025
Bachelor of Arts - Human Resources Management
Miami Dade College
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