Jonathan Poole
Lewes,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Senior Property Manager
SeaScape Property Mgmt
04.2010 - Current
- Ensure that Associations are in compliance with local, state, and federal regulations.
- Collaborate with Boards of Directors to develop budgets, create and analyze reports, and work with contractors to ensure task completion within budget.
- Investigate property owners requests and claims of damage and process improvements.
- Respond to Common Area Maintenance (CAM) inquiries, track progress, and report findings to homeowner and Board.
- Ensure that properties are fully insured and evaluate areas to reduce risk.
- Stay abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities. Certified Community Association Manager.
- Conduct regular property inspections to ensure compliance with safety regulations and completion of contractor tasks.
- Communicate effectively with owners, residents, Boards of Directors, and contractors.
- Manage budgetary planning and financial reporting for multiple associations, maintaining fiscal responsibility.
- Developed strong relationships with local vendors, ensuring timely completion of repairs and contractual requirements at competitive prices.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Maintain professional networking by engaging in professional and industry organizations.
- Partner with accounting teams and CPAs to ensure accurate financial reporting across all managed assets.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete tasks within deadlines and within budget.
- A proven team leader in group projects, delegating tasks and providing feedback.
- Exercise leadership capabilities by successfully motivating and inspiring others.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Utilize strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holidays.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Vacation Planner / Onsite Sales Coordinator
Walt Disney Travel Company
08.2005 - 03.2010
- Organized travel arrangements for Walt Disney World guests.
- Promoted engaging seasonal events highlighting unique vacation packages and promotions to drive new bookings and upsell.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships with guests.
- Recipient of several performance awards and promoted within the Disney Reservation Center.
- Stayed current on industry trends to provide up-to-date information and advice on theme parks, other properties, accommodations, transportation, dining, and activities.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Coordinated making their vacation dreams come true with attention to detail, eliminating potential scheduling conflicts while putting together their entire vacation package.
- Met potential guests onsite at Disney Planning Centers and educated them on the value of Disney Products.
- Utilized advanced knowledge of reservation systems to secure best possible rates for flights, hotels, and car rentals.
- Developed customized itineraries based on client interests, demographics, and budget constraints while maximizing enjoyment and minimizing costs.
- Resolved client issues promptly and professionally, maintaining high level of Guest satisfaction.
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings and provided relevant features and benefits of the products offered.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Trained and mentored new Cast Members.
Education
No Degree - English
University of Delaware
Newark, DESkills
- Proactive Planning
- Clear Communication
- Administrative Oversight
- Budget Preparation
- Schedule Coordination
- Violation Resolution
- Decision-Making
- Preparing property agreements
- Basic Mathematics
- Sales and Marketing
- Creative and Adaptable
- Staff Supervision
- Customer Service
- Excellent scheduling abilities
- Administrative Leadership
- Contract Negotiation
- Employee Motivation and Guidance
- Business Development
- Grounds and Facility Inspection
- Property Management Expertise
- Relationship Building
- Financial Reporting
- Contract Administration
- Staff Management
- Financial Oversight
- Capital Projects Management
- Property Inspections
- Budget management skills
- Maintenance Coordination
- Property Service Contract Administration
- Vendor management knowledge
- Dispute Handling
- Tracking operating expenses
- Financial budgeting and reporting
- Local and State Laws
- Maintenance Management
- Property tours and inspections
- Regulatory Compliance
- Performance Assessment
- Client Relations
Affiliations
- Community Associations Institute
Timeline
Senior Property Manager
SeaScape Property Mgmt
04.2010 - Current
Vacation Planner / Onsite Sales Coordinator
Walt Disney Travel Company
08.2005 - 03.2010
No Degree - English
University of Delaware
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